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RMA an HP drive when you have a non-HP system (2721 Views)
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Student
HDDerror
Posts: 2
Registered: ‎06-23-2009
Message 1 of 4 (2,721 Views)

RMA an HP drive when you have a non-HP system

Hello

 

My system is custom built but two of my main HDDs are from HP (it has the HP firmware HP24). They are both Seagate 750GB drives. The problem is, one of them is making constant clicking noises so I needed to figure out if there is a fix or if it had to be RMA'd. I contacted Seagate first and they said I had to RMA it and they also told me that I had to contact HP for it. Not having an HP PC, am I stuck with a dying HDD or is there any way I can send it in for replacement?I called HP Canada (I'm in Toronto) and the guy said he can't help me because my system isn't from HP. :smileysad:

 

So, is there any way to fix the clicking noise (Seagate support doesn't seem to think so) or any way to have my drive replaced or am I completely out of luck?

 

Thanks.

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PhD Student
RoyalSerpent
Posts: 1,250
Registered: ‎01-27-2009
Message 2 of 4 (2,702 Views)

Re: RMA an HP drive when you have a non-HP system

You're toast if you didn't purchase the drive from an authorized HP dealer.  You gambled and lost this time.  I don't buy a 2nd-hand hard drive or a drive without mfr's warranty.

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Student
HDDerror
Posts: 2
Registered: ‎06-23-2009
Message 3 of 4 (2,689 Views)

Re: RMA an HP drive when you have a non-HP system

Well, I didn't know it was a drive from an HP computer until the problems began because I bought it new from EBay and it was labelled as a Seagate drive. It was in original packaging as well and was brand new.
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PhD Student
RoyalSerpent
Posts: 1,250
Registered: ‎01-27-2009
Message 4 of 4 (2,673 Views)

Re: RMA an HP drive when you have a non-HP system

Virtually anything bought from Fleabay is iffy at best when it comes to warranty. 
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