05-16-2009 10:48 AM
Three days ago, the network adapter on my a1710n desktop shot craps. Ive been on chat support four times since then with HP - once they told me to do a system restore, which I did and it didnt work, then they sent me the driver for the 6to4 adapter. I installed that, didnt work. Now Im getting an error message that says I have no network adapter installed. Someone at Microsoft forums said it sounds like I need to replace my network adapter altogether. So where do I get one and is it easily installed? I no longer have a warranty and Im guessing this is something that isn't covered by the $50 one time support fee they told me about when I called them initially.
Any info is appreciated!
05-16-2009 11:57 AM
Double check your BIOS settings for the NIC, make sure it`s ``enabled``.
If it is then most likely the onboard NIC is dead.
You can install a PCI NIC adapter or a USB NIC adapter.
If a solution is found please mark the post that solves your issue as "Accept as Solution".
Click the White Kudos star to say thanks.
I do not work for HP.
05-17-2009 03:39 AM - edited 05-17-2009 04:54 AM
Right-click the My Computer icon and select properties then Device manager. If you do not see your network adapter in the list...right click any device and select Scan for hardware changes. If Windows sees the adapter, the driver will be installed automatically or Windows will ask your permission to do that.. If not then try adding a network adapter device via Control panel. If you are unable to do so, then your motherboard has a Southbridge problem. That means that your OS or your motherboard is going south. You can test this buy typing sfc /scannow in the search box and then enter. Windows will check your system files and replace them if they are corrupt. I would not expect this to be the case considering you have done an HP Systen Restore. Your system files should not be corrupt.
At this point you will have to add a PCI network adapter as your motherboard has no PCIe X1 slots.
Here is a link to a video to Youtube on how to do it yourself. What you will see in the video is a generic installation method that applies to virtually all PCs.
Here is a link to Newegg that shows what you will need to purchase. You can purchase one at any electronics/pcrepair store. The PCI network cards are inexpensive, with prices beginning at @ $7.00 USD.
****If my suggestion helped you can say thanks by clicking on the thumbs up***
****Please mark Accept As Solution if my suggestion resolves the issue you were having****
****I am a volunteer, I don't work for HP****
Microsoft MVP - Microsoft Windows Expert - Consumer