HP Support Forums
Join in the conversation.
09-11-2010 08:30 AM
I just got my new computer yesterday. Everything was working fine, until this morning. When I went to bed last night, I left the computer on so it could download the applications I use. I turned off the sound and monitors. When I tried to wake it up this morning with the keyboard, nothing happened. The mouse was still working and woke up the computer. Since then (and several reboots, the keyboard has not been working. I had to plug in my old keyboard to type.
Every once in awhile a sound comes up and it says USB device not recognised, but it's for less than a second. After that burst, it goes back to pretending nothing is plugged in again. During the burst, the keyboard lights come on. All other times they are off.
The model number is: KU-0841
- Rebooting with the device plugged in
- Rebooting with the device unplugged and then plugging it in.
- Scanning for drivers
- Plugging it into every other USB port.
- Browsing forums for this issue
- Installing updates
- HP Advisor