HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

USB Media Drive not recognised (1481 Views)
Reply
Reply
Topic Options
LeeJames Student
Student
LeeJames
Posts: 1
Registered: ‎03-12-2009
Message 1 of 2 (1,481 Views)
Report Inappropriate Content

USB Media Drive not recognised

[ Edited ]

‎03-12-2009 01:16 AM - edited ‎03-12-2009 01:17 AM

Hi,

 

I have a Pavillion m9170 with USB internal/external Media Drive and until recently everything worked fine and the Media Drive was available as a recognised drive (M:\).

 

For some reason now the drive does not appear. I have tried removing it and inserting again whereby it appears for approximately 1-2mins in Explorer then dissappears with an error message advising:

 

"USB Device Not Recognised: One of the USB devices attached to this computer has malfunctioned, and Windows does not recognised it."

 

Device Manager simply shows it as an Unknown USB Device.

 

Has anyone else experienced this and know a resolution?

 

Many thanks

 

Message Edited by LeeJames on 03-12-2009 01:17 AM
0
Reply
0
Please use plain text.
 
PhD Student
PhD Student
RoyalSerpent
Posts: 1,250
Registered: ‎01-27-2009
Message 2 of 2 (1,460 Views)
Report Inappropriate Content

Re: USB Media Drive not recognised

‎03-12-2009 08:46 AM

Try another USB port.  Do you have this problem with a USB thumb drive?  Sometimes, the PC's USB port cannot deliver sufficient current to drive an external USB device.  You may need to add a powered USB hub.

 

The USB controller on the external drive could be defective.  Retest with another PC.

0
Reply
0
Please use plain text.