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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-10-2015 06:14 AM

HP Recommended
Product: 500-505t
Operating System: Microsoft Windows 7 (64-bit)

in my device manager there is an unknow device. i've tried updating the driver automatically and this failed. i can't find it manually bc i don't know what i'm looking for. will appreciate any help.

 

some details:

 

Hardware Ids

PCI\VEN_8086&DEV_8C31&SUBSYS_2B2C103C&REV_05
PCI\VEN_8086&DEV_8C31&SUBSYS_2B2C103C
PCI\VEN_8086&DEV_8C31&CC_0C0330
PCI\VEN_8086&DEV_8C31&CC_0C03

 

Location

PCI bus 0, device 20, function 0

 

physical device object name

\Device\NTPNP_PCI0002

 

bus reported device description

Universal Serial Bus (USB) Controller

 

there are a number of USB ports that are working with installed devices. 

 

would appreciate any help. thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-10-2015 07:56 AM

HP Recommended

Hi:

 

The PCI\VEN_8086&DEV_8C31 is the Intel USB3 controller that needs a driver.

 

Download, unzip and run the setup.exe file from the link below.

 

https://downloadcenter.intel.com/download/22824/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Control...

View solution in original post

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3 REPLIES 3

‎10-10-2015 07:56 AM

HP Recommended

Hi:

 

The PCI\VEN_8086&DEV_8C31 is the Intel USB3 controller that needs a driver.

 

Download, unzip and run the setup.exe file from the link below.

 

https://downloadcenter.intel.com/download/22824/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Control...

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‎10-10-2015 08:17 AM

HP Recommended

thank you very much -- that is the solution!

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‎10-10-2015 08:24 AM

HP Recommended

You're very welcome.

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