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Student
Posts: 4
Member Since: ‎04-26-2014
Message 1 of 7 (221 Views)

Wireless adapter and Nvidia graphics card not displaying in Device Manager

[ Edited ]

I have had several issues with my m9790a HP Pavillion lately. Firstly my NVIDIA graphics card and now my wireless adapter have stopped working and no longer display in the Device manager.

I have opened the case and cleaned and reseated all cards and connections with no change.

With regards to the graphics card, I have connected the monitor to the Intel graphics chip so I have a display.

With regards to the Wireless adapter, the blue light is on and I am able to connect to the internet via a wired connection.

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Student
Posts: 13
Member Since: ‎04-24-2014
Message 2 of 7 (199 Views)

Re: Wireless adapter and Nvidia graphics card not displaying in Device Manager

Hi...

 

On the surface, this sounds like possibly a motherboard and/or PSU (Power Supply Unit) problem. Is there a way you can verify if the parts in question work in another system? The wireless adapter may be hard to verify if you have one that is shown here...

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay?javax.portlet.begCache...

 

Also, did these problems start after you added a component or two to the system? What is the brand and voltage (output) of your PSU?

 

Regards...

Student
Posts: 4
Member Since: ‎04-26-2014
Message 3 of 7 (185 Views)

Re: Wireless adapter and Nvidia graphics card not displaying in Device Manager

[ Edited ]

I haven't made any component changes to the PC.

The Power Supply is the original: Delta Electronics, P/N: 5188-2860, Max continuous Power output: 350W

I can't physically see the Wireless Adaptor, I assume that is sits in behind the front panel, but once again, it is the original.

 

Provost
Posts: 22,461
Member Since: ‎07-17-2009
Message 4 of 7 (170 Views)

Re: Wireless adapter and Nvidia graphics card not displaying in Device Manager

Hi Travis73,

 

See the below images for the location of the wireless adapter.

 

m9xxx wireless adapter.jpg

 

 

 

 

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Student
Posts: 4
Member Since: ‎04-26-2014
Message 5 of 7 (156 Views)

Re: Wireless adapter and Nvidia graphics card not displaying in Device Manager

I now know where it is however it looks ok as do all connections.

Tried disconnecting/reconnecting and then scaning for hardware changes with nil change.

Provost
Posts: 29,043
Member Since: ‎01-07-2009
Message 6 of 7 (151 Views)

Re: Wireless adapter and Nvidia graphics card not displaying in Device Manager

What is the installed operating system?

****Please click on Accept As Solution if a suggestion solves your problem or answers your question. Pay it forward.This will other people facing the same problem to find a solution easily****

2015 Microsoft MVP - Windows Experience Consumer

Student
Posts: 4
Member Since: ‎04-26-2014
Message 7 of 7 (130 Views)

Re: Wireless adapter and Nvidia graphics card not displaying in Device Manager

Windows 7 64bit Home Premium SP1

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