04-26-2014 06:51 PM - edited 04-26-2014 08:04 PM
I have had several issues with my m9790a HP Pavillion lately. Firstly my NVIDIA graphics card and now my wireless adapter have stopped working and no longer display in the Device manager.
I have opened the case and cleaned and reseated all cards and connections with no change.
With regards to the graphics card, I have connected the monitor to the Intel graphics chip so I have a display.
With regards to the Wireless adapter, the blue light is on and I am able to connect to the internet via a wired connection.
04-26-2014 11:19 PM
On the surface, this sounds like possibly a motherboard and/or PSU (Power Supply Unit) problem. Is there a way you can verify if the parts in question work in another system? The wireless adapter may be hard to verify if you have one that is shown here...
Also, did these problems start after you added a component or two to the system? What is the brand and voltage (output) of your PSU?
04-27-2014 03:08 AM - edited 04-27-2014 03:09 AM
I haven't made any component changes to the PC.
The Power Supply is the original: Delta Electronics, P/N: 5188-2860, Max continuous Power output: 350W
I can't physically see the Wireless Adaptor, I assume that is sits in behind the front panel, but once again, it is the original.
04-27-2014 10:17 AM
See the below images for the location of the wireless adapter.
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP ENVY 17t Touch,i7-5500u,16GB, 256 GB SSD (on loan)
HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-5930k, X99, 16GB 2800 MHz DDR4, Intel 750 PCI-E SSD, (2)Samsung EVO 840 SSD, Corsair HX650, EVGA GTX 760TI, Corsair H75 water cooler
Windows 8.1 UEFI mode
04-28-2014 01:51 AM
I now know where it is however it looks ok as do all connections.
Tried disconnecting/reconnecting and then scaning for hardware changes with nil change.
04-28-2014 02:52 AM
What is the installed operating system?
2015 Microsoft MVP - Windows Experience