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02-06-2012 07:05 PM
YOU CLEARLY HATE YOUR CUSTOMERS because you treat us like dirt. Last year, I purchased a $300 HP monitor from microcenter. Within 6 months the display was turning black randomly, and staying black. In order to get my display back, I had to shut off the monitor and turn it back on. Within 5 seconds the display would shut down or turn black again. I called your "customer service" and had to deal with Indians, but fortunately I was able to receieve a replacement monitor. Within three months, the replacement had the same problem as the first monitor. This started in December of 2011. After weeks of frustration, I called your service again. I have never been treated worse in my life. I lost count of how many times I've called you since then. First I was promised to receieve a replacement by January 1st. That never happened. I called again, and it was delayed to "January 9th." Then "January 18th." Then "February 1st." On February 1st, (much like the earlier times) instead of receieving my replacement, I received a phone call to tell me it was being shipped. HA! Why don't I believe that? It is now the 6th of February, and I still have no replacement.
Today I called your customer service on several different numbers and spoke to India, was hung up on (that is very common with your service), etc. I never was put through to someone who knew something about my case. I guarantee you still haven't shipped my replacement monitor yet (being that I haven't received it, and you are doing such a superb job at hanging up on me.) I was also promised a 27 inch (the first two were 25 inches.) Then I was told that was a lie, and I was instead going to receieve a 25 inch. After all this grief, I deserve not only a replacement but compensation. I've been out of a monitor for over two months, and my work relies heavily on a home computer. I've had to use a tube monitor for the last week, which is much like the Hell you've been putting me through. PLEASE stop treating me like Dirt.
PS. I know you don't care about me and will not compensate me for all this grief, but I'll be happy to at least receieve what I paid for. Thank you. (AND NOT A BROKEN OR REFURBISHED VERSION OF WHAT I PAID FOR)
04-28-2012 02:25 PM
I just wanted to update - it's been almost 3 months and HP has still done nothing to fix their mistake. My monitor is still broken and they seem to not care at all. I think they're just happy they stole my $300 and left me with a broken piece of garbage.