07-31-2014 11:10 AM
I'm running win 8.1 on an msi ge60 20e computer.
The computer had had some problems and has just been returned having been thoroughly tested by two independant entities. New drive, no extraneous software. So I have no reason to think the computer is a source of the problem.
The x4000b has new batteries installed.
The computer recognizes the mouse and pairs with it quickly and easily.
It operates well for just a few minutes. Then the connection stops working and I need to plug in a wired mouse.
I have removed the mouse and re-installed.
I have turned the switch on the bottom off and then on....
Nothing seems to reanimate the device.
Is this just a bum device or am I missing something?
08-01-2014 11:56 AM - edited 08-01-2014 11:56 AM
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I understand that you are having issues with your HP X4000b Bluetooth Mouse on your working for any length of time on our computer running Windows 8.1. As it seems to work for a few minutes after it pairs I suspect that you may have a process or program running that is interferring with the mouse. I can see two options here.
Try the mouse on another computer see if the issue persists. If the issue does persist I think it would be best if you contact HP Technical Support for repair options.
Use the HP Support document: Using Microsoft System Configuration (Windows 8), to disable all your startup items and processes and see if it works. If it works use the 50/50 method to reactivate the processes to see which is causing the issue. Again if the issue persists and disabling the startup items and processes does not work then I think it would be best if you contact HP Technical Support for repair options.
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12-12-2014 12:59 PM - edited 12-14-2014 03:13 PM
They are normally placed between the LCD screen and plastic shell of laptop.
MSI used Different OEM suppliers for the Wireless LAN (Wi-Fi) and Bluetooth feature.
How to know which WiFi and Bluetooth card was installed inside my laptop?
IF you have the Intel® Dual Band Wireless-AC 7260 card installed,
THEN you will need to update the Bluetooth 4.0 Driver for this card.
Intel updated these Drivers 3 weeks ago (November 19, 2014).
I personally use this Intel® 7260-AC card on both of my desktop computers (Windows 8.1 Pro, custom in legacy HP cases), and their update will resolve the issue.
Intel® Dual Band Wireless-AC 7260
Intel® Dual Band Wireless-AC 7260
OS Drivers (Download Page)
CAREFULLY Examine, in order to Install Correct OS Driver.
12-14-2014 09:53 AM - edited 12-14-2014 10:12 AM
You hijacked an earlier thread about an MSI computer and a HP peripheral (HP 4000b mouse).
In future, please start a NEW Thread for your Problem, related to HP computer and HP peripheral.
HP ZBOOK 15 Mobile Workstation Support Page
DEVICE MANAGER (Shows hardware drivers installed) under Windows 7.
While you are there, LOOK for ANY Exclaimation Points in Yellow Triangles.
That means proper driver (Bluetooth, WiFi, etc.) has NOT been loaded for operation with Windows 7.
HP ZBOOK 15 -- Drivers and Software
Latest BIOS, for the HP ZBOOK 15
Version: 01.21 Rev. A (18 Aug 2014)
12-14-2014 12:47 PM
You have given me hope!
I did check on the Bluetooth card as you suggested.
The decal on the back of the machine is very close to one of the choices you list in the link - RTL8723AE is listed for my machine - RTL8723BE is what is shown in the link which corresponds to a Twinhawn NB -159H HMC.
I have opened up my Device Manager and under Network Adapters I find that Realtek TRL8723AE and when I hit "Search for updated software " I get the message "The best driver software for your device is already installed."
Is there a different item I need to check on in Device Manager?
12-14-2014 01:54 PM - edited 12-16-2014 06:05 AM
Do a Google search on this Realtek wireless card ... and you will fill the page with complaints for the last 2 years (Dell, Ubuntu, HP, Lenovo, etc.) of BAD performance and support issues.
Personally, I would cut my losses and replace with a quality (better supported) IEEE 802.11ac (plus Bluetooth) card in that HP laptop.
This was from the Lenovo ThinkPad support site (using same card)
Software name: Realtek RTL8723AE Bluetooth Software Support model
ThinkPad X230s Support Date: June 14, 2013
Operating Systems Supported:
Microsoft Windows 8.1 (64-bit)
Microsoft Windows 8 (64-bit)
Microsoft Windows 7 (32-bit, 64-bit)
Refer to marketing materials to find out what computer models support which Operating Systems.
Version 3.744.744.052913 Support device
Realtek Bluetooth 4.0 + High Speed Chip
12-14-2014 02:50 PM
Okay, at least I know now that the problem isn't evil spirits.
So, if we pretend that I am a sometimes-capable but not expert computer guy, is it reasonable for me to try to replace that realtek card with a better product?
Is this major brain surgery?
btw, the computer is an MCI laptop.
12-14-2014 02:58 PM - edited 12-14-2014 04:19 PM
SELECT from Task Bar on that Product Page : SUPPORT & SERVICE LOCATION
The MOST Recent BIOS Update is dated: November 24, 2014
Under Drivers, there are SEPARATE Updates for Bluetooth and Wireless LAN (common).
The Bluetooth functionality for these Wireless PCIe MiniCards is OFTEN routed via a USB 2.0 or USB 3.0 connection to the motherboard's Platform Controller Hub (PCH) chip.
This is WHY it is imperative that you have the LATEST BIOS for the computer and the motherboard's PCH Drivers for your Operating System !!!
Functional Issues with USB ports (Unexpcted Connect / Disconnect) are often masked by downstream usage (Bluetooth).
MSI does have a Support Forum, for their Laptops.