Posts: 1
Member Since: ‎01-26-2014
Message 1 of 4 (228 Views)

I recently bought a HP Pavilion desktop from the HP website. It had an option to extend the warranty to 2 years so I bought this at the same time. When the machine arrived the warranty was only stated as 1 year. Complained and was advised it would be sorted but nothing happened. Complained again and again and could not get a response. Then out of the blue the cost of the warranty was refunded - no explanation.

Was very annoyed with this as I actually wanted the 2 year warranty.

Despite countless e-mails no one in HP will answer my mails - any advice on what to do?

Posts: 24,289
Member Since: ‎07-17-2009
Message 2 of 4 (218 Views)

Re: complain

[ Edited ]



HP has no official presence on this forum except for moderation and administration.  I'll ask to have your issue escalated.  Look for a personal message (PM).


You can check your warranty status here.


HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP ENVY 17t Touch,i7-5500u,16GB, 256 GB SSD (on loan)
HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4790k, Z97, 16GB 2400 MHz DDR3, Intel 750 PCI-E SSD, (2)Samsung EVO 840 SSD, Corsair HX650, EVGA GTX 760TI, Corsair H75 water cooler
Windows 10 Pro in UEFI mode - production system
Windows 7 and 8 in legacy mode - test systems
Posts: 2,609
Member Since: ‎01-09-2014
Message 3 of 4 (194 Views)

Re: complain



I saw your post and forwarded it to the right people. You should hear from someone shortly.





I worked for HP.
Posts: 1
Member Since: ‎05-18-2014
Message 4 of 4 (117 Views)

Re: complain

when i have a problem and try to get  a tech a saleman starts his pitch for $499.00 he will give you life time protection he go to $399.00 then he drops it 99.00 the should be classified  saleman not a tech  this put a real strain  my felling for hp products    

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