01-26-2014 02:37 PM
I recently bought a HP Pavilion desktop from the HP website. It had an option to extend the warranty to 2 years so I bought this at the same time. When the machine arrived the warranty was only stated as 1 year. Complained and was advised it would be sorted but nothing happened. Complained again and again and could not get a response. Then out of the blue the cost of the warranty was refunded - no explanation.
Was very annoyed with this as I actually wanted the 2 year warranty.
Despite countless e-mails no one in HP will answer my mails - any advice on what to do?
01-26-2014 03:35 PM - edited 01-26-2014 03:37 PM
HP has no official presence on this forum except for moderation and administration. I'll ask to have your issue escalated. Look for a personal message (PM).
You can check your warranty status here.
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
05-18-2014 09:58 PM
when i have a problem and try to get a tech a saleman starts his pitch for $499.00 he will give you life time protection he go to $399.00 then he drops it 99.00 the should be classified saleman not a tech this put a real strain my felling for hp products