HP Support Forums
Join in the conversation.
04-18-2012 09:40 AM
Desktop PC hp pavilion a1640n, windows 7 32 bit. Error message: aw7ak5sg ide controller problem. Drive will play audio cd but will not burn a disc. Computer was purchased with Vista and upgraded to windows 7 when win 7 was released a month later. From the beginning (after installing win 7) I could not make a backup disc. Did not pursue-dumb! Now, I'm trying to burn DVD's and can not. Help?
04-18-2012 11:42 AM
Here is the link to your product page. Since you went from vista 32 to win7 32 you may be able to use the vista 32 drivers. Click software and driver downloads and choose the os to see what is available. I think you should verify first which os you are using though. I'm pretty sure Media Center pcs are designed to be 64 bit. To check, right click computer. Select properties and under the section that says system, next to the system type, it says what bit the operating system is. That is the value you need to choose from the dropdown in the link i shared with you.
04-18-2012 11:44 AM
It sounds like a software issue. Either you need to install the proper drivers or software, or you need to clear some settings that are causing issues.
Try the steps in this HP Support document on troubleshooting disc burning issues (particularly the step 4 Clearing the Registry Filters):
04-18-2012 01:34 PM
The OS is 32 bit. I followed your link and installed the indicated software to no avail. Device troubleshoot says there is a problem with ide controller driver, but the driver check says its up to date. When I put a good dvd in the drive it will not autoplay; when I pick play, it ejects the disc and tells me to insert a disc.........
04-18-2012 01:43 PM
Hmmm...when you go into Device Manager do you have any devices that have error symbols next to them? Also, what does the disc drive show under it?
04-18-2012 02:13 PM
Does your Desktop have this software? Can you re-install it? Sometimes a disc drive will not be recognized by Windows as writeable until it registers it as one with the burning engine software. Installing disc burning software can help with this.
04-19-2012 11:59 AM
In device manager, the drive has a yellow triangle with an exclamation mark. In hardware properties it says windows cannot load the device driver for this hardware. The driver may be corrupted or missing (code 39).
My PC and my laptop (toshiba) both have windows dvd maker. I cannot identify specific software on my PC for disc burning-kind of a dummie I guess.