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Honor Student
Posts: 2
Member Since: ‎12-14-2013
Message 1 of 8 (502 Views)
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external dvd writer dvd1260i &it does not read any cd or dvd

[ Edited ]

sir i have purchased external hp dvd writer(1260i) with one year warrenty from an authorised hp shop

now it does not read any cd or dvd & it is in warrenty period . i want to repair or replace the product .

 

sir i also went to  E-48/4 ,E-44/2 OIA ,OKHLA, SALCON BUILDING-JASOLA,C-4 RAJOURI GARDEN but they said that "we ddo not deal with desktop and its peripherals ,we only repair laptop and tablets.they send me towards each other

"i.e. okhla to jasola, jasola to rajouri garden & again rajouri garden to okhla"

but nobody solved my problem.

 

so

sir please tell me the proper service center address & contact no. in delhi & help me to solve the problem

 

Rajat kuntal

[Personal Information Removed]

 

 

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Re: external dvd writer dvd1260i &it does not read any cd or dvd

Sorry for the delay. I have spoken with the people in the below service center. Please visit them with the drive and the proof of purchase.

 

Jabil Global Services India Pvt Ltd.

107-A, First Floor, Salcon Aurum

Jasola District Centre, Jasola

New Delhi 110025

 

Contact : 8130496898 / 8130496899 / 8130496896

Service level: Carry -in

 

It may take 3-5 days to get the replacement if needed. Do let me know if the issue do not get resolved.

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Associate Dean
Posts: 5,834
Member Since: ‎09-28-2010
Message 2 of 8 (461 Views)

Re: external dvd writer dvd1260i &it does not read any cd or dvd

I will ask Vidya to assist.

I am a volunteer. I am not an HP employee.
To say THANK YOU, press the "thumbs up symbol" to render a KUDO. Please click Accept as Solution, if your problem is solved. You can render both Solution and KUDO..

(2) HP DV7t i7 3160QM 2.3Ghz 8GB
HP m9200t E8400,Win7 Pro 32 bit. 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD SATA 3Gb/s
Custom Asus P8P67, I7-2600k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX660 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Custom Asus P8Z77, I7-3770k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX670 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Both Customs use Rosewill Blackhawk case.
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Dean
Posts: 6,641
Member Since: ‎07-17-2009
Message 3 of 8 (457 Views)

Re: external dvd writer dvd1260i &it does not read any cd or dvd

Let me check and get back to you with the right contact information & address on where this would be resolved.

I am an HP employee.

Regards,
Vidya

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HP Support Agent
Posts: 11,530
Member Since: ‎09-02-2013
Message 4 of 8 (438 Views)

Re: external dvd writer dvd1260i &it does not read any cd or dvd

Hi Rajat_Kuntal,

 

I understand you are looking for a service number to call to have a repair done.

 

1800112267 / 30306363 (prefix local city STD code)

 

Here is a link for a manual for the DVD writer. It has a how to connect the DVD writer to your computer section.

 

http://h10032.www1.hp.com/ctg/Manual/c01775344.pdf

 

Hope this helps.

 

Thanks

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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I work on behalf of HP
Dean
Posts: 6,641
Member Since: ‎07-17-2009
Message 5 of 8 (419 Views)

Re: external dvd writer dvd1260i &it does not read any cd or dvd

Sorry for the delay. I have spoken with the people in the below service center. Please visit them with the drive and the proof of purchase.

 

Jabil Global Services India Pvt Ltd.

107-A, First Floor, Salcon Aurum

Jasola District Centre, Jasola

New Delhi 110025

 

Contact : 8130496898 / 8130496899 / 8130496896

Service level: Carry -in

 

It may take 3-5 days to get the replacement if needed. Do let me know if the issue do not get resolved.

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
Associate Dean
Posts: 5,834
Member Since: ‎09-28-2010
Message 6 of 8 (414 Views)

Re: external dvd writer dvd1260i &it does not read any cd or dvd

Thanks Vidya.

I am a volunteer. I am not an HP employee.
To say THANK YOU, press the "thumbs up symbol" to render a KUDO. Please click Accept as Solution, if your problem is solved. You can render both Solution and KUDO..

(2) HP DV7t i7 3160QM 2.3Ghz 8GB
HP m9200t E8400,Win7 Pro 32 bit. 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD SATA 3Gb/s
Custom Asus P8P67, I7-2600k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX660 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Custom Asus P8Z77, I7-3770k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX670 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Both Customs use Rosewill Blackhawk case.
Printer -- HP OfficeJet Pro 8600 Plus
Honor Student
Posts: 2
Member Since: ‎12-14-2013
Message 7 of 8 (394 Views)

Re: external dvd writer dvd1260i &it does not read any cd or dvd

sir i had gone to "jabil global services india pvt ltd., jasola" but they denied

sir please tell me the contact person to whom i will give your reference

Associate Dean
Posts: 5,834
Member Since: ‎09-28-2010
Message 8 of 8 (372 Views)

Re: external dvd writer dvd1260i &it does not read any cd or dvd

Rajat,

I have sent this to higher authority. Vidya was also sent a copy.

I am a volunteer. I am not an HP employee.
To say THANK YOU, press the "thumbs up symbol" to render a KUDO. Please click Accept as Solution, if your problem is solved. You can render both Solution and KUDO..

(2) HP DV7t i7 3160QM 2.3Ghz 8GB
HP m9200t E8400,Win7 Pro 32 bit. 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD SATA 3Gb/s
Custom Asus P8P67, I7-2600k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX660 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Custom Asus P8Z77, I7-3770k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX670 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Both Customs use Rosewill Blackhawk case.
Printer -- HP OfficeJet Pro 8600 Plus
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