Re: external dvd writer dvd1260i &it does not read any cd or dvd (194 Views)
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Honor Student
Rajat_Kuntal
Posts: 2
Member Since: ‎12-14-2013
Message 1 of 8 (324 Views)

external dvd writer dvd1260i &it does not read any cd or dvd

[ Edited ]

sir i have purchased external hp dvd writer(1260i) with one year warrenty from an authorised hp shop

now it does not read any cd or dvd & it is in warrenty period . i want to repair or replace the product .

 

sir i also went to  E-48/4 ,E-44/2 OIA ,OKHLA, SALCON BUILDING-JASOLA,C-4 RAJOURI GARDEN but they said that "we ddo not deal with desktop and its peripherals ,we only repair laptop and tablets.they send me towards each other

"i.e. okhla to jasola, jasola to rajouri garden & again rajouri garden to okhla"

but nobody solved my problem.

 

so

sir please tell me the proper service center address & contact no. in delhi & help me to solve the problem

 

Rajat kuntal

[Personal Information Removed]

 

 

Associate Dean
wb2001
Posts: 4,805
Member Since: ‎09-28-2010
Message 2 of 8 (283 Views)

Re: external dvd writer dvd1260i &it does not read any cd or dvd

I will ask Vidya to assist.

The Law of Effect states that positive reinforcement increases the probability of a behavior being repeated. (B.F.Skinner). You toss me points, and I perform better.

To say THANK YOU, press the white "thumbs up" on the left, to render a KUDO.
Please click Accept as Solution, just to the right of my reply if your problem is solved.
You can render both Solution and KUDO

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Associate Dean
Vidya
Posts: 6,290
Member Since: ‎07-17-2009
Message 3 of 8 (279 Views)

Re: external dvd writer dvd1260i &it does not read any cd or dvd

Let me check and get back to you with the right contact information & address on where this would be resolved.

I am an HP employee.

Regards,
Vidya

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HP Support Agent
Mrstenter
Posts: 5,242
Member Since: ‎09-02-2013
Message 4 of 8 (260 Views)

Re: external dvd writer dvd1260i &it does not read any cd or dvd

Hi Rajat_Kuntal,

 

I understand you are looking for a service number to call to have a repair done.

 

1800112267 / 30306363 (prefix local city STD code)

 

Here is a link for a manual for the DVD writer. It has a how to connect the DVD writer to your computer section.

 

http://h10032.www1.hp.com/ctg/Manual/c01775344.pdf

 

Hope this helps.

 

Thanks

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Mrs.Tenter
I work on behalf of HP
Associate Dean
Vidya
Posts: 6,290
Member Since: ‎07-17-2009
Message 5 of 8 (241 Views)

Re: external dvd writer dvd1260i &it does not read any cd or dvd

Sorry for the delay. I have spoken with the people in the below service center. Please visit them with the drive and the proof of purchase.

 

Jabil Global Services India Pvt Ltd.

107-A, First Floor, Salcon Aurum

Jasola District Centre, Jasola

New Delhi 110025

 

Contact : 8130496898 / 8130496899 / 8130496896

Service level: Carry -in

 

It may take 3-5 days to get the replacement if needed. Do let me know if the issue do not get resolved.

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

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Associate Dean
wb2001
Posts: 4,805
Member Since: ‎09-28-2010
Message 6 of 8 (236 Views)

Re: external dvd writer dvd1260i &it does not read any cd or dvd

Thanks Vidya.

The Law of Effect states that positive reinforcement increases the probability of a behavior being repeated. (B.F.Skinner). You toss me points, and I perform better.

To say THANK YOU, press the white "thumbs up" on the left, to render a KUDO.
Please click Accept as Solution, just to the right of my reply if your problem is solved.
You can render both Solution and KUDO

HP DV7t i7 3160QM 2.3Ghz 8GB WIN7-64bit
Custom Asus P8P67 board, I7-2600k, WIN7 Pro 64bit, GTX670 2GB, 16GB RAM, 750W OCZ, 1T HD SATA 6Gb/s
HP m9200t CTO,Win7 Pro 32 bit. ASUS 550Ti 2GB, Rosewill 630W
HP m8100eCTO WIN7 Ultimate 32bit. XFX5670 1GB, Rosewill 530W.
Printer -- OfficeJet Pro 8600 Plus, HP Deskjet F4135



Honor Student
Rajat_Kuntal
Posts: 2
Member Since: ‎12-14-2013
Message 7 of 8 (216 Views)

Re: external dvd writer dvd1260i &it does not read any cd or dvd

sir i had gone to "jabil global services india pvt ltd., jasola" but they denied

sir please tell me the contact person to whom i will give your reference

Associate Dean
wb2001
Posts: 4,805
Member Since: ‎09-28-2010
Message 8 of 8 (194 Views)

Re: external dvd writer dvd1260i &it does not read any cd or dvd

Rajat,

I have sent this to higher authority. Vidya was also sent a copy.

The Law of Effect states that positive reinforcement increases the probability of a behavior being repeated. (B.F.Skinner). You toss me points, and I perform better.

To say THANK YOU, press the white "thumbs up" on the left, to render a KUDO.
Please click Accept as Solution, just to the right of my reply if your problem is solved.
You can render both Solution and KUDO

HP DV7t i7 3160QM 2.3Ghz 8GB WIN7-64bit
Custom Asus P8P67 board, I7-2600k, WIN7 Pro 64bit, GTX670 2GB, 16GB RAM, 750W OCZ, 1T HD SATA 6Gb/s
HP m9200t CTO,Win7 Pro 32 bit. ASUS 550Ti 2GB, Rosewill 630W
HP m8100eCTO WIN7 Ultimate 32bit. XFX5670 1GB, Rosewill 530W.
Printer -- OfficeJet Pro 8600 Plus, HP Deskjet F4135



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