hardly any space left on the factory_image drive. (3197 Views)
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weelothisisbob
Posts: 11
Member Since: ‎08-08-2009
Message 1 of 22 (3,197 Views)

hardly any space left on the factory_image drive.

After a system restore I tried to recover files from my external hard drive. While doing so I noticed my factory_image drive had 62.4mb left out of 10.1gb. I was getting the bubble for disk clean up to fix this which does nothing. I e-mailed hp and they continue to link me to the same two tutorials over and over.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00859515&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN#

and 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01508532&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

 

I follow directions and spend forever getting in to my recovery drive only to not see anything that should be deleted that I know of. 

 

If you click here it is a print screen of what currently is in my recovery drive. 

 

http://i32.tinypic.com/34hguqe.jpg

 

So far e-mailing back and forth to hps support is not helping me what so ever. 

PhD Student
Gangles
Posts: 1,239
Member Since: ‎03-25-2009
Message 2 of 22 (3,190 Views)

Re: hardly any space left on the factory_image drive.

your recovery partition should be 95% full anyway. HP only uses enough space on the partition to hold the recovery files. If you are getting the message low disc space on D then the backup software in hp total care is pointing to D and not your dvd rom drive or external device
Signature:
I currently work on behalf of HP for numerous support departments. The opinions expressed above are the personal opinions of myself, not of HP. There is no guarantee that the opinions expressed are 100% correct.
Tutor
weelothisisbob
Posts: 11
Member Since: ‎08-08-2009
Message 3 of 22 (3,188 Views)

Re: hardly any space left on the factory_image drive.

What are you talking about dvd rom and what not? I know the message is refuring only to my factory_image drive. It's red and I know it should have more space on it than this since it always used to. I expect to have a gb of space left not 326 mb.

 

I defraged the d drive

Used disk clean up 

 

Should I "shrink" the files in  computer managment?

PhD Student
Gangles
Posts: 1,239
Member Since: ‎03-25-2009
Message 4 of 22 (3,185 Views)

Re: hardly any space left on the factory_image drive.

I would advise not to play around with disc management. As I mentioned before, HP only gives enough space on the partition to hold the recovery files. It is normal for you to see it red. You should only be concerned if you see a message in the bottom right hand side of your pc saying low disc space on D. If you are not getting this message there is nothing wrong in this situation. HP usually allocates 10 gigs +/- for the partition and the files can take up space from 8 to 9.5 gigs
Signature:
I currently work on behalf of HP for numerous support departments. The opinions expressed above are the personal opinions of myself, not of HP. There is no guarantee that the opinions expressed are 100% correct.
Tutor
weelothisisbob
Posts: 11
Member Since: ‎08-08-2009
Message 5 of 22 (3,183 Views)

Re: hardly any space left on the factory_image drive.

 

I do see the message upon start up that says low disc space on D!
PhD Student
Gangles
Posts: 1,239
Member Since: ‎03-25-2009
Message 6 of 22 (3,181 Views)

Re: hardly any space left on the factory_image drive.

This document applies to HP and Compaq desktop computers with Windows Vista.
Low disk space errors appear every time Windows opens or when you try to use the Recovery (D:smileyhappy: drive.
Figure 1: Low Disk Space message
Why do these errors occur?
The purpose of the Recovery (D:smileyhappy: drive is to store all the files needed to do an emergency recovery when the system become unstable. The Recovery (D:smileyhappy: drive is actually a partition on the main hard drive in your computer - not an actual physical drive. It has much less available space than Drive (C:smileyhappy:. If you use the Recovery (D:smileyhappy: drive to store files (such as files from using MS Backup), the drive quickly becomes full and can cause serious problems when you need to use system recovery.
Do not store files on the Recovery drive. The only files on the Recovery drive should be related to a system recovery.
Figure 2: Space on drive D: as shown from Total Care Advisor
How can I fix these errors?
To stop Low Disk Space errors, remove files that are not related to recovery from the Recovery (D:smileyhappy: drive. Do so as follows:
CAUTION: Make sure you have created a set of recovery discs before using these steps. If the system stops responding, recovery discs can be used to perform a system recovery.
  1. Click Start and right-click Computer .
  2. Click System Protection from the left side of the Window.
  3. In the section "Automatic restore points", remove the selection next to the D: drive, and then click OK . If the D: drive was not selected, close this window.
    Figure 3: System Protection tab with D: drive unselected
  4. Right-click Start and select Explore All Users .
  5. Before you can remove the backup files and folders, you need to be able to view hidden system files as follows:
    1. From the explorer window press the Alt key on the keyboard to make the menu bar appear in the window.
    2. From the file menu, click Tools , and then select Folder Options .
      Figure 4: Folder Options
    3. Select the View tab.
    4. Select Show hidden files and folders , remove the selection from Hide protected operating system files and then click OK .
      Figure 5: Folder Options: View Tab
  6. From the Folder Options window in explorer, double-click Recovery (D:smileyhappy: .
  7. If a Window opens stating "You don't currently have permission to access this folder" opens. Click Continue .
    Figure 6: Message window
  8. If you previously copied or created any files into Recovery (D:smileyhappy: and you want to keep them, copy them to another drive - such as the C: drive.
  9. Find and delete any files that you previously copied onto the Recovery (D:smileyhappy: drive.
    CAUTION: Do not delete any files that are associated to recovery! Do not delete the items RECOVERY, $RECYCLE.BIN, boot, hp, PC-Doctor, pcdr, or PRELOAD! Doing so can prevent a future system recovery from the hard drive. If you are not sure, do not delete the file.
    Press Shift + Delete to permanently remove the files.
    To delete files created from MS Backup (MS Backup files are not recovery files), find and delete the folder with the same name as the computer name in the Recovery (D:smileyhappy: partition. For example if the computer name is BOB-PC, the folder containing the backup files would be named BOB-PC and would be deleted.
    Figure 7: Files stored in the Recovery partition. Your PC will look different.
  10. Several confirmation windows open. Click Continue , and Yes until the folder is deleted.
  11. To set Windows Folder Options back to their original setting as follows:
    1. From the explorer window press Alt to view the file menu.
    2. Click Tools , and then select Folder Options .
    3. Select do not show hidden files and folders and select Hide protected operating system files .
    4. Click OK .
  12. Close explorer. The Out of Disk Space errors should no longer appear. If you would like to use the Microsoft Backup Tool again, open it and select a different external backup device to store the backup files on.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01508532&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...

Signature:
I currently work on behalf of HP for numerous support departments. The opinions expressed above are the personal opinions of myself, not of HP. There is no guarantee that the opinions expressed are 100% correct.
Tutor
weelothisisbob
Posts: 11
Member Since: ‎08-08-2009
Message 7 of 22 (3,179 Views)

Re: hardly any space left on the factory_image drive.

Are you serious? I posted that link already when I first started this topic. I stated that I have already done these steps.
PhD Student
Gangles
Posts: 1,239
Member Since: ‎03-25-2009
Message 8 of 22 (3,170 Views)

Re: hardly any space left on the factory_image drive.

[ Edited ]

then the files that are backed up on D are still there. go into the D drive and tell me what is listed. I will inform you what to remove

 

edit: I cannot access your tinyurl link. I am working at the moment. I guess I should learn to pay more attention to posts and not half read them

 

Message Edited by Gangles on 08-08-2009 07:07 PM
Signature:
I currently work on behalf of HP for numerous support departments. The opinions expressed above are the personal opinions of myself, not of HP. There is no guarantee that the opinions expressed are 100% correct.
Tutor
weelothisisbob
Posts: 11
Member Since: ‎08-08-2009
Message 9 of 22 (3,168 Views)

Re: hardly any space left on the factory_image drive.

I have already taken the liberty to post a screen shot in my first post but i'll put it here. Hopefully you will see things I obviously don't.  click meeeeee
PhD Student
Gangles
Posts: 1,239
Member Since: ‎03-25-2009
Message 10 of 22 (3,165 Views)

Re: hardly any space left on the factory_image drive.

I cannot access your tinyurl link. I am working at the moment. I guess I should learn to pay more attention to posts and not half read them. This is completely my fault. I cannot multi task today on my friday. Give me a few mins, I will access a box that has access to external 3rd party websites to look at it for you. again. really sorry for being a moron today
Signature:
I currently work on behalf of HP for numerous support departments. The opinions expressed above are the personal opinions of myself, not of HP. There is no guarantee that the opinions expressed are 100% correct.
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