hp BDDVDRW CH28N drive will not read disks

[chief444]

My computer is a Pavilion h8xt.  I have ran the diagnostics and am told everything is operating normally.

I uninstalled the drive and let it reinstall on reboot, no help.

I have uninstalled  several programs to include Roxio creator.  Still no help.

I have did the trouble shooting steps found in their documents, to no avail.

Did the deal of uinstalling the driver and then reinstalling it.

I am rebooting after each step. 

My greatest sin at the moment is that I still have iTunes installed.  If I have to delete that I would just as soon send the whole mess back to HP.  I have spent a lot of time getting my tunes transferred over and in the right directives.

I just got the computer.  I don't remember using it this drive.

And all my restore points have failed, but that's a topic for another board.

Would appreciate any and all responses.

[lasvegaswireman]

If you have inserted a number of prerecorded CD, DVD, and Bluray discs and the machine will not read them, I can only assume that the drive is defective. Back in July, I purchased a Gateway laptop and when I tried to create the recovery discs it would acknowledge that a blank disc was inserted. After that, I inserted an assortment of prerecorded discs and nothing worked. Turned out that the CD/DVD-RW drive was bad from the get go.

SO, the lesson is, even a brand new computer might have a defect or two. Contact HP and send it back or have HP send a new BDDVDRW drive that you can swap.

Frank

[chief444]

Yes, tried many different disks, have been completely through their check lists and nothing has helped.  I had to replace cd drives before but never on a machine a week old.  The thing I dread most is that long call to India.  Thanks for your comments.