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nenokku
Posts: 5
Member Since: ‎01-12-2011
Message 1 of 6 (9,053 Views)

hp DVD A DH16ABLH SATA

I have a HP Pavilion Elite HPE I bought a year ago in May. 2 months ago, the DVD portion of the CdRom quit working. I can put any music cd I want into the drive, but it will not read any movie discs. I keep getting the 'insert disc into drive' command. I know it is still under warrenty with Best Buy but I do not want to be without my computer for over a month while they fix it. Is there a support file I can download to see if it will fix it, or am I stuck without my computer for the next month?

 

 

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DavidPK
Posts: 33,246
Member Since: ‎09-24-2010
Message 2 of 6 (9,034 Views)

Re: hp DVD A DH16ABLH SATA

Hi,

 

First, try the automated fixit from Microsoft on the link below.

 

Windows 7

 

Vista

 

Check if the drive is now reads DVDs.

 

If it still doesn't, click the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'.  In to the prompt type the following command and hit enter.

 

sfc /scannow                 ( note that there is a space between sfc and the / )

 

Let the process complete, then type exit and hit enter. 

 

Next, click the Start Menu, open the Control Panel and click on Device Manager.  Next click to open DVD/CD-ROM Drives.  Right click the drive and select uninstall.  Do not delete drivers if asked.  When the device has uninstalled click on the 'Scan for Hardware Changes' icon ( usually just below Help on the toolbar ).  Let windows reinstall the drive and see if it now reads DVDs.



Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Top Student
nenokku
Posts: 5
Member Since: ‎01-12-2011
Message 3 of 6 (9,032 Views)

Re: hp DVD A DH16ABLH SATA

I think I will just have to do without my computer. :smileysad: I tried both the sfc /scannow and the automated fixit. The scannow could not come up with a problem and still did not work after I uninstalled and reinstalled the device. And the  automated fixit was a bust too. 

 

But thanks for getting back to me so fast.

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manintheboat
Posts: 1
Member Since: ‎03-17-2014
Message 4 of 6 (1,370 Views)

Re: hp DVD A DH16ABLH SATA

Thanks! That fixed my issue with my cd/dvd rom.

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DavidPK
Posts: 33,246
Member Since: ‎09-24-2010
Message 5 of 6 (1,368 Views)

Re: hp DVD A DH16ABLH SATA

You're welcome :smileyhappy:

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Student
saveyourmoney23
Posts: 1
Member Since: ‎05-28-2014
Message 6 of 6 (881 Views)

Re: hp DVD A DH16ABLH SATA

Hp is famous for its problems with this drive.it seems that, for the sake of higher profits, they have chosen to ignor its existence. however, there is one good solution that is the best in this case. Do not replace your drive with a similar drive from HP. INSTEAD, buy your drive from some other company. with free and better solutions than HP. and you will be replacing this product. I have been dealing with these problems mfrom the onset of purchasing my computer from HP. over 5 years. get away from HP.

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