hp pavilion a1626n cd drive not working [ Edited ]

[viet]

hi my dvd/cd drive in my computer isn't recognizing anything that i put into it. or auto running it. the only real way for me to get hte cd drive to work is to manually go into the cd file through "my computers" and then find out how to do the auto run/set up for software or find out how to play it onto my media player when it isn't even being recognized i'd very much appriciate it if anyone can help me with this problem

-viet

Message Edited by viet on 01-09-2009 12:43 AM

[erico]

Hi,

   It sounds like a corrupted driver issue. Right-click My Computer --> Properties --> under Tasks select Device Manager -->take a look to see there are no exclamation points next to any of the devices-->under DVD/CD-ROM drives right-click the one you have installed and select uninstall -->next step is to right-click Computer or any other device and select scan for hardware changes.

Normally your DVD drive will be detected and the drivers reinstalled automatically as the drivers are stored in a Windows folder called driver store.

Please kep us posted on your progress.

Regards,

Eric

[Kalt]

This is a known software issue and happens across the board will all computer manufacturers...

You can either run this file or manually fix it by following the instructions below:

Manually delete the registry entries

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756  (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows

Note Before you use this method, uninstall all CD or DVD writing or recording programs. Deleting the corrupted registry entries might cause problems with any other CD or DVD writing or recording programs that are installed on your computer. Uninstalling these programs before you start will help you avoid any problems that removing the registry entries might cause. You can reinstall these programs after the problem is resolved.

This method provides step-by-step instructions for how to use Registry Editor to delete the following corrupted Registry entries:

• UpperFilters
• LowerFilters

Step 1: Start Registry EditorStart Registry Editor
Start Registry Editor...type "regedit" into the run box on the start menu.

Step 2: Delete the UpperFilters registry entry

1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
2. Expand SYSTEM, and then expand CurrentControlSet.
3. Expand Control, and then expand Class.
4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
5. In the details pane of Registry Editor, on the right side, click UpperFilters.
   
   Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only.
   • If you see the UpperFilters registry entry in the details pane of Registry Editor, go to step 6.
   • If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to "Step 3: Delete the LowerFilters registry entry."
6. On the Edit menu, click Delete.
7. Click Yes when you receive the following message:
   Are you sure you want to delete this value?

Step 3: Delete the LowerFilters registry entry

1. In the details pane of Registry Editor, on the right side, click LowerFilters.
   
   Note You might see a LowerFilters.bak registry entry. You do not have to remove that entry. Click LowerFilters only.
   
   If you do not see the LowerFilters registry entry, unfortunately this content is unable to help you any more. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
2. On the Edit menu, click Delete.
3. Click Yes when you receive the following message:
   Are you sure you want to delete this value?
   The LowerFilters registry entry is removed.
4. Exit Registry Editor.

Step 4: Restart your computer

Restart your computer. After you have done this, try to access the CD or DVD drive. If you can access the CD or DVD drive, and if you do not receive an error message, the problem is resolved. You can reinstall your CD or DVD writing or recording software.

[erico]

Hi,

Your links are to methods which might intimidate the average user if made aware of the fact that registry changes take effect instantly and if done improperly can render the Operating system unuaseable. That is the reason I suggest an attempt at a less severe method first.  I don't doubt your veracity or intentions at all. It is just that advanced methods can lead a standard computer user to a trip to BestBuy or worse for a costly reinstall of their OS.

Regards,

Eric

[Kalt]

---

erico wrote:

Hi,

Your links are to methods which might intimidate the average user if made aware of the fact that registry changes take effect instantly and if done improperly can render the Operating system unuaseable. That is the reason I suggest an attempt at a less severe method first.  I don't doubt your veracity or intentions at all. It is just that advanced methods can lead a standard computer user to a trip to BestBuy or worse for a costly reinstall of their OS.

Regards,

Eric

---

That's why there is a link to an automatic fix, and also information showing him how to back the registry up first if he decides to do it manually.  ;P

[Edwinmart7]

Thank you, erico! Your answer worked perfectly for me. I had been trying to figure out my CD/DVD rom problem for months. Your answer solved it in less than 3 minutes. I appreciate your time and knowledge!

[the_refugee]

I was hoping your advice would work on my satellite.  I followed the steps, but could not get listing of upper or lower clusters.  It is important to get my cd drive working since I cannot install my security system and I have been invaded heavily for the first time on line.