Question
Reply
 
Tutor
travisi12
Posts: 17
Member Since: ‎09-13-2011
Message 1 of 24 (1,122 Views)

hp slimline s5000 keeps shutting down

my hp slimline keeps shutting down on me its still running the same software an settings since the day i got it. i changed the hard drives cleaned the fans nothing can someone help

Teacher
N-Dub
Posts: 85
Member Since: ‎09-20-2010
Message 2 of 24 (1,114 Views)

Re: hp slimline s5000 keeps shutting down

When does it shut down? Before or after Windows loads? Are you running any particular software when it happens or is it totally random?

Although I am an HP employee, I am speaking for myself and not for HP.

Make it easier for other people to find solutions, by marking the answer “Accept as Solution” if it solves your problem.

***Click on “Kudos” STAR to say thanks!***
Teacher
Jonathan_N
Posts: 135
Member Since: ‎07-01-2010
Message 3 of 24 (1,111 Views)

Re: hp slimline s5000 keeps shutting down

How long will it run before shutting down.  Your product number would help greatly if you will reply.

Jonathan
Tutor
travisi12
Posts: 17
Member Since: ‎09-13-2011
Message 4 of 24 (1,105 Views)

Re: hp slimline s5000 keeps shutting down

it shuts down right when it starts up to the login screen and i'm runing windows 7 it used to run vista. i even did a clean install and a memory test pc won't stay on longer then 2 minutes

Tutor
travisi12
Posts: 17
Member Since: ‎09-13-2011
Message 5 of 24 (1,103 Views)

Re: hp slimline s5000 keeps shutting down

where can i find the product number

Teacher
Jonathan_N
Posts: 135
Member Since: ‎07-01-2010
Message 6 of 24 (1,099 Views)

Re: hp slimline s5000 keeps shutting down

It is located on the same stick the serial number is on.  Likely located on the side of the pc.

Jonathan
Tutor
travisi12
Posts: 17
Member Since: ‎09-13-2011
Message 7 of 24 (1,095 Views)

Re: hp slimline s5000 keeps shutting down

its   ny469aa-aba

Teacher
Jonathan_N
Posts: 135
Member Since: ‎07-01-2010
Message 8 of 24 (1,092 Views)

Re: hp slimline s5000 keeps shutting down

I will be right back with you.

Jonathan
Tutor
travisi12
Posts: 17
Member Since: ‎09-13-2011
Message 9 of 24 (1,091 Views)

Re: hp slimline s5000 keeps shutting down

ok thank you

Teacher
Jonathan_N
Posts: 135
Member Since: ‎07-01-2010
Message 10 of 24 (1,087 Views)

Re: hp slimline s5000 keeps shutting down

Try shutting the pc down completely and disconnecting all power from.  After you do that press the power button to discharge any current.  Plug the pc back in and turn it on.  As soon as you turn the pc on begin tapping the F8 key.  When the microsoft menu opens, choose low resolution mode, and let me know if you are able to log in that way.

Jonathan
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation