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Tutor
Posts: 17
Member Since: ‎09-13-2011
Message 1 of 24 (1,226 Views)

hp slimline s5000 keeps shutting down

my hp slimline keeps shutting down on me its still running the same software an settings since the day i got it. i changed the hard drives cleaned the fans nothing can someone help

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Teacher
Posts: 85
Member Since: ‎09-20-2010
Message 2 of 24 (1,218 Views)

Re: hp slimline s5000 keeps shutting down

When does it shut down? Before or after Windows loads? Are you running any particular software when it happens or is it totally random?

Although I am an HP employee, I am speaking for myself and not for HP.

Make it easier for other people to find solutions, by marking the answer “Accept as Solution” if it solves your problem.

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Teacher
Posts: 135
Member Since: ‎07-01-2010
Message 3 of 24 (1,215 Views)

Re: hp slimline s5000 keeps shutting down

How long will it run before shutting down.  Your product number would help greatly if you will reply.

Jonathan
Tutor
Posts: 17
Member Since: ‎09-13-2011
Message 4 of 24 (1,209 Views)

Re: hp slimline s5000 keeps shutting down

it shuts down right when it starts up to the login screen and i'm runing windows 7 it used to run vista. i even did a clean install and a memory test pc won't stay on longer then 2 minutes

Tutor
Posts: 17
Member Since: ‎09-13-2011
Message 5 of 24 (1,207 Views)

Re: hp slimline s5000 keeps shutting down

where can i find the product number

Teacher
Posts: 135
Member Since: ‎07-01-2010
Message 6 of 24 (1,203 Views)

Re: hp slimline s5000 keeps shutting down

It is located on the same stick the serial number is on.  Likely located on the side of the pc.

Jonathan
Tutor
Posts: 17
Member Since: ‎09-13-2011
Message 7 of 24 (1,199 Views)

Re: hp slimline s5000 keeps shutting down

its   ny469aa-aba

Teacher
Posts: 135
Member Since: ‎07-01-2010
Message 8 of 24 (1,196 Views)

Re: hp slimline s5000 keeps shutting down

I will be right back with you.

Jonathan
Tutor
Posts: 17
Member Since: ‎09-13-2011
Message 9 of 24 (1,195 Views)

Re: hp slimline s5000 keeps shutting down

ok thank you

Teacher
Posts: 135
Member Since: ‎07-01-2010
Message 10 of 24 (1,191 Views)

Re: hp slimline s5000 keeps shutting down

Try shutting the pc down completely and disconnecting all power from.  After you do that press the power button to discharge any current.  Plug the pc back in and turn it on.  As soon as you turn the pc on begin tapping the F8 key.  When the microsoft menu opens, choose low resolution mode, and let me know if you are able to log in that way.

Jonathan
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