m9275.pt

[JM]

Since I bought the m9275.pt in August 2008 that have problems. HP's response is that everything is fine and no problems. How can I fix this? I return the PC (they are in 1100 euros) and I can not. This is how HP works? You can not solve problems of stability in the equipment?

[erico]

What problems are you having. List them in detail and perhaps we can be of assistance. Knowing the exact configuration of your PC incliuding OS / installed memory / installed Processor will help in a big way.

[JM]

----- Original Message -----
From: JM@JM
Date: 17.01.2009 20:44:13 GMTUK
To: consumerpc_desktop_pt@MAIL.SUPPORT.HP.COM
Cc:
Subject: RE: Re: RE: HP Technical Support

Actually, the service has, as they say, fall, but move on (such as the Euro 1000 and are now ....)

Where can I go to deliver the PC instead of the come get me? which days? hours? etc..

Satisfy.

________________________________

From: consumerpc_desktop_pt@mail.support.hp.com [mailto: consumerpc_desktop_pt@mail.support.hp.com]
Sent: Fri 16-01-2009 17:04
To: JM
Subject: Re: Re: RE: HP Technical Support



Dear Mr. J M,

Thank you for contacting HP serviçode Service.

Your customer number is 1053022923 HP
The process has the number 8017988955

Sorry, just to receive information from our repair center, which is no longer possible to make the sending of caixaspara packaging equipment and packaging of the Computer Hardware is the responsibility of customers.

Accordingly, we try to get a box eembale the equipment as best as possible and then tell us when we can then proceed with the collection process for repair.

Regards
Ricardo Louro
HP Technical Support

If you want to reply to this email please do not remove any of the previous email.
*** Do Not Delete Service Ticket Number ***
(ticketno: [8017988955])
*** Do Not Delete Service TicketNumber ***
NOTE: This response is strictly confined to the (s) question (s) made by you and is based on the information you provide. HP will not assume any liability arising from use of this information and is not responsible for any damage direct, indirect or produced in accidental result of the use destainformação.
HP recommends that you create a regular backup of your data.
The technical information may change as the available updates. For further information we recommend that consulteregularmente our support web page: http://www.hp.com/country/pt/pt/support.html


----- Original Message -----
From: consumerpc_desktop_pt@mail.support.hp.com
Date: 16.01.2009 11:46:57 GMTUK
To: JM@JM
Cc:
Subject: RE: HP Technical Support


Dear Mr. J M,

Thank you for contacting HP Technical service.

The number of clienteHP is 1053022923
The process has the number 8017988955

Requirements to our warehouse to send a box to pack your computer, so adeverá receive in the next 5 to 7 working days.

After receiving the box, please return AEntry in touch so that we can schedule the collection of equipment.

Regards
Ricardo Louro
HP Technical Support

If you want to reply to this email please do not remove any of the previous email.
*** Do Not Delete Service Ticket Number ***
(ticketno: [8017988955])
*** Do Not Delete Service Ticket Number ***
NOTE: This response is strictly confined to the (s) question (s) made by you and is based on the information you provide. HP pordanos not assume any liability arising from use of this information and is not responsible for any damage direct, indirect or produced in accidental use this information as a result.
HP recommends that you create a regular backup of your data.
The technical information may change as the available updates. For further information we recommend that consulteregularmente our support web page: http://www.hp.com/country/pt/pt/support.html


----- Original Message -----
From: JM@JM
Date: 16.01.2009 11:11:35 GMTUK
To: consumerpc_desktop_pt@MAIL.SUPPORT.HP.COM
Cc:
Subject: RE: HP Technical Support

I repeat the information (was already in previous emails):

Dear Mr. J M,

Thank you for contacting HP Technical service.

Your customer number is 1053022923 HP
The process has the number 8017988955

Comojá previously indicated the replacement of equipment is not possible.

Before equipment is shipped to our repair center, it is necessary for us as technical support and made umdiagnóstico check exactly what the fault that the equipment displays.

In case of failure we reported, our repair center, you have to do the same diagnosis, so the equipment will be tested in our repair center, comtodas original factory settings, to the technicians to understand the quepossa acausar the situation, since we as technical support by e-mail, unable to determine exactly what might be causing the locks dosistema.

We would like only to warn that the repairs will be carried out only if the failure is detected in our center for repair and if not caused by any additional program or device.

On the issue of additional software licenses as described in the Manual and Support Limited Warranty, "HP is not responsible for any damage or loss of quaisquerprogramas, data or removable recording media. HP is not responsible for the restoration of any programasou data other than software installed by HP in the manufacture of the product. "

If you want to explain the situation to our department of quality for the process is assessed, you may do so in the following ways:

- Fax: 213 176 386
-Letter: Apartado 12073
1061-001 Lisboa

We await your response entãoa indicating the day on which business hours (between 09h and 18h - Weekdays) can schedule the collection of equipment.

Regards
Ricardo Louro
HP Technical Support

If you want to reply to this email please do not remove any of the previous email.
*** DoNot Delete Service Ticket Number ***
(ticketno: [8017988955])
*** Do Not Delete Service Ticket Number ***
NOTE: This response is limited to estritamenteà (s) question (s) made by you and is based on the information you provide. HP will not assume any liability arising from use of this information and is not responsible for any damage, direct or indirect result produzidodeforma accidental use of this information.
HP recommends that you create a regular backup of your data.
The technical information may change as the available updates. Further information is aconselhávelqueconsulteregularmente our support web page: http://www.hp.com/country/pt/pt/support.html


----- Original Message -----
From: JM@JM
Date: 13.01.2009 11:04:43 GMTUK
To: consumerpc_desktop_pt@MAIL.SUPPORT.HP.COM
Cc:
Subject: FW: RE: RE: RE: | HP Technical Support

Good morning

In addition to information, call attention to the fact that since the 23rd of September 2008 that I have enjoyed my purchase of completely, because the computer has always been unstable, and as such, I have caused many difficulties.

I would ask, and I thank that my request is transmitted to those who really can decide, or who tell me where to send the replacement of other equipment more reliable, perhaps om9475.pt.

I also pointed out that despite having ALL legal products, every time I do an installation, lost a "license", what has forced me to buy software (Microsoft Office) did not intend.

Again my compliments.

J M

Dear Mr. JM,

Thank you for contacting HP Technical service.

Your customer number is 1053022923 HP
The process has the number 8017988955

We suggest that op testing equipment to check the seo sistemavolta
block.

Regards
Ricardo Louro
HP Technical Support

If you want to reply to this email please do not remove anything from E-mail
earlier.
*** Do Not Delete Service TicketNumber ***
(ticketno: [8017988955])
*** Do Not Delete Service Ticket Number ***
NOTE: This response is strictly confined to the (s) question (s) for you
formulated and is based on the information you provide. HP will not assume
any liability arising from use of these
information and is not responsible for any damage, direct indirectoou
produzido de forma acidental como consequência do uso desta informação.
A HP recomenda que crie regularmente uma cópia de segurançados seus dados.
As informações técnicas podem mudar consoante as actualizações disponíveis.
Para mais informações é aconselhável que consulteregularmente a nossa página
WEB de suporte: http://www.hp.com/country/pt/pt/support.html


-----Original Message-----
From: JM@JM
Date: 19.12.2008 17:45:13 GMTUK
To: consumerpc_desktop_pt@MAIL.SUPPORT.HP.COM
Cc:
Subject: RE: RE: Suporte Técnico HP

Actualizações efectuadas.

Compliments

________________________________

De:consumerpc_desktop_pt@mail.support.hp.com
[mailto:consumerpc_desktop_pt@mail.support.hp.com]
Enviada: sex19-12-2008 15:37
Para: JM
Assunto: Re: RE: SuporteTécnico HP



Estimado Sr. J M,

Obrigado por contactar o serviço de Assistência Técnica HP.

O seu número de cliente HP é 1053022923
O seu processo tem o número 8017988955

Segundo os ficheiros quenos enviou, a versão de BIOS instalada no
equipamento é a 5.29, sendo que a versão que lhe indicámos para instalar no
último e-mail é a 5.32, pelo que sugerimos que efectue o download e
instalação desta última versão.

A versão da BIOS é permanente não se alterando com a recuperação dosistema.

A mesma situação acontece com a placa gráfica, uma vez que verificámos que a
versão instalada não é a mais recente que lhe enviámos no nosso últimos
e-mail.


Regards
Ricardo Louro
Suporte Técnico HP

Se desejar responder a este E-mail por favor não remova nada do E-mail
anterior.

[erico]

What is the instability that you have experienced?

I can understand why HP replied in the manner they did about your instability statements as it is also not clear to me exactly what you mean. 

HP's statements on the same day ( within only a few hours) about packaging the system and the box are quite confusing. I can understand your frustration there.

If you wish to reinstall the software that was originally on the computer it is normally done through the HP system recovery CD or from the F11 ke to access the Recovery manager on the recovery partition.  That is unless you have deleted the recovery partition. 

Save your documents and emails First and:

Try a HP Restore, since you say you have bought other licensed software, and then install the other software afterwards.

I see you are from Portugal and doing this in English seems not so simple for you. I speak and write passable Spanish, if that will help as a communication bridge. 

[JM · Accepted solution]

----- Original Message -----
From:
Date: 06.11.2008 18:46:04 GMTUK
To: consumerpc_desktop_pt@MAIL.SUPPORT.HP.COM
Cc:
Subject: RE: RE: RE: FW: | HP Technical Support

This serves to inform, that on 19 10 2008, again to stop.
Next image and new files zipped


Your customer number is 1053022923 HP
The process has the number 8016098058
So that we can then analyze the situation, we would like to send
Attached Records of the event.

To access the Event Viewer, follow the steps below:

- Click the Start button;

- In the search bar, enter the Event Viewer, and open it;

To save the records of events required follow these steps:


- In the event viewer, expand the parameter doWindows Records;

- On the Application parameter, click the right mouse button and select
the Save Event As ...;

-Assign the application file name and save to a directory system;

- Then do the same operation in the parameter system, giving the
file name system;

- Finally, please send us the files attached in their response;

We look forward to your response to be able to analyze the
situation.
 
Rudo OPCDoctor says is OK.

I only know that when I am writing blocks.

It has sometimes happened to the PC with all the lights
correct,
but the screen is black with a light to flash. It is a SAMTRON 76DF. I 'm
also the way to the button.

The most strange is that it was for these reasons that I switched computer
(had a HP Pavilion w5570.pt-a).

The keyboard is a MKPlus and a Logitech mouse.

The Performance Monitor does not indicate anything.

The Computer Management only says:
The previous system shutdown, 22-09-2008 at 21:33:21, was unexpected.


I do not know what to say more.

 
Operating System: Microsoft Windows Vista Home Premium 32
problemdescription: Already more than once, the computer freezes, and
renice by that button. Hand have no peripheral installed

Message Edited by JM on 02-04-2009 06:09 AM

[erico]

Have you sent them the Event Manager files as they requested?

The same thing happened on a different computer with all of the same peripherals?

Message Edited by erico on 02-04-2009 07:47 AM