ripped cds will not play

[selectra54]

I recently purchased an HP Pavilition g6. The windows media player will play cds copied from my old desktop. It will rip cds and they can be seen in the library. But it will not play the cd's.How can I get the ripped cds to play?

[DavidPK]

Hi,

What version of Windows are you using - ie Vista, Windows 7 etc?

What is the file format of of the ripped CDs - ie WMA, mp3 etc?

Regards,

DP-K

[selectra54]

Hi DP-K

I'm using Windows 7. I believe WMP12 comes with that and I cannot find any updates. I think the format is WMA.

Any advice would be most welcome.

Cheers

Selectra 54

[DavidPK]

Hi,

It may be worth trying to reset Windows Media Player as follows.

Click the Start Menu and select Control Panel.  Open Programs and Features, Click 'Turn Windows features on or off', open up Media Features and untick Windows Media Player.  Click Yes then OK and then restart the notebook.

When Windows has restarted, click the Start Menu and select Control Panel.  Open Programs and Features, Click 'Turn Windows features on or off', open up Media Features and tick Windows Media Player.  Click Yes then OK and when WMP has finished installing, restart the notebook again.

When windows has reloaded, launch WMP and go through the initial set-up - when done, see if the ripped files now play correctly.

Regards,

DP-K

[selectra54]

Hi again

Thank you so much for your advice. It sounded like a great solution. But I am afraid after implementing it the message still comes up WMP encountered a problem while playing the file, and red crosses appear against each song in the album. The album has been ripped and shows up in the library. Do you know if there is anything on the system causing copyright prevention?

Thanks again

Selectra54

[DavidPK]

Hi,

You're welcome

It's possible that the Library Database has become corrupt, so try the following to force Windows Media Player to re-build the Library Database.

A useful utility for viewing all the files on your PC is called Free Commander, on the link below, as it displays folders that the Operating System normally hides and has a good search function.

http://www.snapfiles.com/php/download.php?id=107872&a=7122339&tag=601108&loc=10

This is a zipped file, so if you don't have an extraction utility installed, download and install 7-Zip.  Please note, if you have a 64bit installation of Windows, download and install the .msi 64-bit x64 installer on the link below.

http://www.7-zip.org/

Next, right click the Free Commander zipped file you download earlier, select 7-Zip, select extract files and then click Ok.  Open the newly extracted folder and double click the installer to start the installation.

Make sure Windows Media Player and Windows Media Centre are closed.

Launch Free Commander, double click Users, double click 'your user name', double click Local Settings, double click Application Data, double click Microsoft and double click Media Player.  Delete all the files that have the extension .wmdb - do not delete any folders.

Close Free Commander and open Windows Media Player - it will now begin to re-build the library database which may take a while, but when it has finished, see if this has corrected the issue.

Regards,

DP-K

[selectra54]

Hello again DP-K

Have just completed the Free Commander process and I am afraid there has been no change to the situation.

Thank you so much for trying. is there anything else I can try?

best

Selectra54