seagate hard drive is bad. 5 yr warranty, but seagate says i have to go through oem? [ Edited ]

[Slvrwrx]

I have a Pavilion P6277C ({Personal Information Removed})that's been brought into the shop (aka my home: friend/family job). User states chkdsk runs every startup, and takes 40 minutes to log into windows if it will log in.

Pull drive, look at SMART TEST, fails big time:

Drive has a 5 yr warranty on it, but RMA on Seagate's site says I have to contact OEM for repair. Since this unit is only a one year warranty unit, how do I contact HP to get a warranty replacement on this defective drive? Or Do we enter into the "yeah it has a 5 yr warranty, but your computer is only covered for 1 yr and you're out of luck" scenario, where the end result is I buy a retail WD drive with an actual warranty?

[lasvegaswireman · Accepted solution]

Here are the specs for the HP Pavilion p6277c Desktop Computer. This system is over 2 1/2 years old and typically carries a one year warranty. Since the drive is an OEM unit it only carries the standard HP warranty of one year and is no longer warranted. I encountered the problem and the drive wasn't warrented by the manufacturer or HP. Best bet is to replace the bad drive with a new retail drive that carries a full warranty.

Frank

[Slvrwrx]

I figured that was the case. Nice of seagate to provide a warranty that's worthless for an end consumer..What's scary is the rash of bad seagate drives I've been running across lately.

[lasvegaswireman]

I have had more issues with WD drives than Seagate but every brand appears to be making crap these days.

Frank

[Slvrwrx]

It's either or, at my place of employment, but the teeter totter leans towards Seagate. 9 month old Dell, seagate drive with 5 unstable sectors. Then again brand new WD, 1 unstable sector right out of the box. Heck, I had never gotten a bad set of RAM, until the last two purchases. RMA one crucial, and RMA'd  two sets of Kingston HyperX..