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jlfeldma
Posts: 7
Member Since: ‎02-18-2012
Message 1 of 11 (2,376 Views)
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AMD FX processor incompatible with Steam

A few months ago I purchased a brand new HP desktop with a top of the line AMD FX processor. However, it seems that there are some issues with them and the gaming platform Steam. Several games won't run, such as Total War: Shogun 2, on an AMD FX processor. This is a known issue by AMD, and all major motherboard companies have fixed their BIOS to address the issue. (See:  http://support.amd.com/us/kbarticles/Pages/STEAMGamesonAMDFXplatforms.aspx ) However, since HP customizes their motherboards, none of these fixes will work. When will HP be addressing this issue? I've sent multiple tickets and emails on this so far.

 

Thanks

Professor
Mister_Do
Posts: 1,900
Member Since: ‎11-17-2008
Message 2 of 11 (2,326 Views)

Re: AMD FX processor incompatible with Steam

Hi jlfeldma,

 

Can you tell me what product model number you have so I can look into this more?

...an HP employee just trying to help where I can, but not speaking on behalf of HP.
Top Student
jlfeldma
Posts: 7
Member Since: ‎02-18-2012
Message 3 of 11 (2,303 Views)

Re: AMD FX processor incompatible with Steam

Thanks for the response. I was starting to think I wasn't going to get one!

 

It is model number h8-1100z

 

If you need anything else, just let me know. Thanks for looking into it!

Top Student
jlfeldma
Posts: 7
Member Since: ‎02-18-2012
Message 4 of 11 (2,218 Views)

Re: AMD FX processor incompatible with Steam

Bumping this up.

 

Anyone have any ideas?

Professor
Mister_Do
Posts: 1,900
Member Since: ‎11-17-2008
Message 5 of 11 (2,205 Views)

Re: AMD FX processor incompatible with Steam

Just wanted to let you know this isn't being ignored. It's being worked on and we should have an update soon.

...an HP employee just trying to help where I can, but not speaking on behalf of HP.
Top Student
jlfeldma
Posts: 7
Member Since: ‎02-18-2012
Message 6 of 11 (2,204 Views)

Re: AMD FX processor incompatible with Steam

Sounds good. Please let me know.

 

Thanks!

Top Student
jlfeldma
Posts: 7
Member Since: ‎02-18-2012
Message 7 of 11 (2,144 Views)

Re: AMD FX processor incompatible with Steam

Just checking to see if there is any news to report yet. Thanks!

Professor
Mister_Do
Posts: 1,900
Member Since: ‎11-17-2008
Message 8 of 11 (2,108 Views)

Re: AMD FX processor incompatible with Steam

Ok. It looks like the BIOS for your PC has been updated (I believe this is the BIOS for your PC, but double-check model in the page heading and the OS version just to be sure):

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=cp-102645-1&cc=us&dlc=en&lc=en...

 

This should be what you need. I hope this helps and thanks for the feedback.

...an HP employee just trying to help where I can, but not speaking on behalf of HP.
Top Student
jlfeldma
Posts: 7
Member Since: ‎02-18-2012
Message 9 of 11 (2,105 Views)

Re: AMD FX processor incompatible with Steam

Thanks for the update! I'll check it out and let you know if it works. Thanks again!

Top Student
jlfeldma
Posts: 7
Member Since: ‎02-18-2012
Message 10 of 11 (2,094 Views)

Re: AMD FX processor incompatible with Steam

Looks like that did the trick! Fixed the issues and no other issues seem to have popped up. Thanks a ton for the help!

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