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08-09-2012 01:14 PM
I have an HP Pavilion a6712f. When I start it up the screen is black and white. I return on the start Windows in normal mode. Then my password screen comes up. I type in the pass word and it says welcome. Then it says it is setting up a new login. This login, no matter what I try freezes eventually. I ran diagnostics. I found an error code BIOHD-1, but everything is conected properly. I haven't added any hardware recently. The smart short self test fails and the surface scan test fails. I don't think it is the hard drive though. It also tells me I have no previous start up points to recover, which is not possible, I set start up points at least once each week.
08-09-2012 01:58 PM
Why don't you think it is the hard drive?
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