Posts: 1
Member Since: ‎08-28-2010
Message 1 of 2 (1,383 Views)

Computer Keeps Crashing

My HP computer keeps crashing. I have the information I will post to see if anyone can help me figure out why is doing it.

Its and HP running windows 7 64 bit.

The Model is E9220Y


Here is the error message

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP2: FFFFF88004D8729C
BCP3: FFFFF880045801F8
BCP4: FFFFF8800457FA60
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:


The computer will run in safe mode. I did try a restore point but it crashed when it restarted and started windows normally.

Any help out there would be awesome.

Posts: 23,877
Member Since: ‎07-17-2009
Message 2 of 2 (1,367 Views)

Re: Computer Keeps Crashing

Are you using a particular application when the PC crashes?


Does the Event Viewer log show any critical errors?

HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP ENVY 17t Touch,i7-5500u,16GB, 256 GB SSD (on loan)
HP Photosmart 6520
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Windows 8.1 UEFI mode
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