Question
Computer went into sleep mode and will not wake up!
Replies (34)
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Big_Dave
Posts: 20,034
Member Since: ‎07-17-2009
Message 11 of 35 (15,186 Views)

Re: Computer went into sleep mode and will not wake up!

ira828,

 

What bios level are you running?  You can use HP Support Assistant to find that information.  You might have a back level bios.

---------------------------------------------------------------------------------------
HP e9280t, i7-960, 12GB, Vertex 3 120, ATI 4850
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad
Custom i7-4770k, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-3770k, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Honor Student
ira828
Posts: 3
Member Since: ‎04-06-2010
Message 12 of 35 (15,175 Views)

Re: Computer went into sleep mode and will not wake up!

Here's the Bios and Motherboard info:

 

BIOS

American Megatrends Inc.

Release Date: 3/5/2010

BIOS Version String 5.27

ROM Size 1.00 MB

 

Motherboard

Pegatron Corp.

TRUCKEE

Intel X58

Intel ICH10R

 

Do I need to update the BIOS?

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Big_Dave
Posts: 20,034
Member Since: ‎07-17-2009
Message 13 of 35 (15,171 Views)

Re: Computer went into sleep mode and will not wake up!

[ Edited ]

Ira828,

 

You have the latest bios.  5.27 is supposed to fix some of the sleep mode issues.

 

Look to see how many system restore points that are on your system and why they were taken.  You said it took about three days and then "no wakey".  You might want to try a roll back to an earlier system restore point and then monitor.  Perhaps there is an update or software install that is causing issues.

---------------------------------------------------------------------------------------
HP e9280t, i7-960, 12GB, Vertex 3 120, ATI 4850
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad
Custom i7-4770k, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-3770k, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Top Student
mommynish
Posts: 5
Member Since: ‎06-06-2009
Message 14 of 35 (15,158 Views)

Re: Computer went into sleep mode and will not wake up!

How in the hec do you "look to see how many system restore points that are on your computer"  or  "try to roll back to n earlier system restore point" when the problem IS..... you CAN"T SEE ANYTHING because you can't get your  computer out of SLEEPMODE!

Wouldn't you first have to be able to bring your computer out of sleepmode to do any of this?

Honor Student
ira828
Posts: 3
Member Since: ‎04-06-2010
Message 15 of 35 (15,122 Views)

Re: Computer went into sleep mode and will not wake up!

I restored it to the oldest restore point I could see. Weird thing is most of my system restore points are gone, even when I click "show more restore points." In the end the system restore didn't work because of my anti-virus program. I'll disable it and try it again if I keep on having issues.

 

I can't replicate the sleep issue by manually putting it to sleep, but every so often the monitors won't turn on from a cold boot. If there are any other solutions, let me know.

 

Mommynish, sounds like you have a more serious problem if your monitor won't even wake up turning the computer off and on (by holding down the power button).

 

 

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Big_Dave
Posts: 20,034
Member Since: ‎07-17-2009
Message 16 of 35 (15,112 Views)

Re: Computer went into sleep mode and will not wake up!

ira828,

 

Norton AV has a protection feature which causes restores to fail.  I  turn everything off but I think the anti-tamper feature is probably the issue for doing restores.

---------------------------------------------------------------------------------------
HP e9280t, i7-960, 12GB, Vertex 3 120, ATI 4850
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad
Custom i7-4770k, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-3770k, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Tutor
Popparex
Posts: 5
Member Since: ‎07-16-2010
Message 17 of 35 (12,563 Views)

Re: Computer went into sleep mode and will not wake up!

Just had to reply to this thread.  I have an HP Pavillion that had the same issue.  After a year of talking with tech support when it would happen, they eventually stopped helping as the support ran out, even though the problem started before the warranty ran out!!!

 

WHat i did was reseated all my boards and eventually, the issue stopped.  I also added ane w graphics card and between reseating the boards and new card, the issue stopped.

 

I am back here because my In-laws have an HP laptop with the same issue.

 

I for one will never buy another HP product.  Ever.

 

 

Honor Student
mannmoore
Posts: 3
Member Since: ‎09-21-2011
Message 18 of 35 (12,488 Views)

Re: Computer went into sleep mode and will not wake up!

I keep having the same problem with my HPE 150-f? Right after having it for a year and warranty expiring.

Tutor
Popparex
Posts: 5
Member Since: ‎07-16-2010
Message 19 of 35 (12,484 Views)

Re: Computer went into sleep mode and will not wake up!

FYI  _ I solved my issue by reseating all my cards.  Tech support sucked.  I also added a cheap graphics card which promptly blew 3 capacitors so i went with a better better graphics card (PNY) and i have had no issues (other than my hard drive crashing) since.  You think with this many issues that they would have had a solution to offer their customers, but i guess they only care to sell us one.  I'm back to Dell for my fouth PC anas I have always been happy with their products.  So ends my HP experience.

 

Poppa.

Student
knightdot201
Posts: 1
Member Since: ‎07-18-2012
Message 20 of 35 (10,540 Views)

Re: Computer went into sleep mode and will not wake up!

solution my hubby came up with..leave tower on, unplug power cord to monitor, wait a few seconds, plug back in. kind of annoying but the easiest solution we have found

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