HP Support Forums
Join in the conversation.
02-16-2010 09:36 AM
Hi: Found this board while looking for information about freezing problem on my new e8290t computer, truckee mother board NVIDIA GT 220 win7 U, and need an expert second opinion on the problem.
Problem: When re-sizing an open window, on the screen, using the double headed arrow on any the edge of the window the screen goes black for a second and will come back, or has so far. At the same time a message appears on the lower right side of the task bar and quickly fades away.
(DISPLAY DRIVER STOPPED RESPONDING AND RECOVERED ----windows kernel---driver-----186.75---).
When the screen returns the window is a random size. Sometimes the double headed arrow disappears and the mouse moves the window around on the screen without holding the left button down. Clicking the left button will restore the arrow and things then work normally.
After many hours with HP support they want to do a clean win 7 install. I haven't done that yet because I have lots of stuff loaded and just got a backup dive installed. Do you think this is a hardware freezing problem which software won't fix?
HP checked drivers and were up to date as of 2/11. Any suggestions on fix without destroying everything and starting over? Everything else works great very fast computer.
02-16-2010 11:39 AM
I have Windows 7 as well. To let you know, you are not alone! I have an HP Pavillion Elite e9280t and I get the exact same problem and message, although mine just happens randomly and there is no weird window. I still have the problem and I am trying to get HP to fix the problem. No suggestions yet. I will let the world know when I find out how to fix this problem. Good luck to everyone who has this unfortunate problem.
02-16-2010 08:38 PM
I am getting a problem with display driver, too. I see errors reported from one of the systary icons in the lower right. It tells me that my display drive stopped at various times. But the problem is much more severe ...
My computer is S3750F with nVidia 9500GS. There is a blue or yellow light on the power bar - blue when running, yellow when in standby.
Computer is in standby.
At some time (I've never seen exactly when) the computer has a failure. I see the power light is blue, and the fans sound like they're running full. The computer is totally unresponsive and I have to power cycle it.
The Event Viewer tells me when the last heartbeat was recorded. Often this corresponds to one of the "driver stopped" records. Sometimes it does not.
The time of the event viewer last heartbeat is often within a few minutes of 6:15 AM - I can't find anything happening at this time that clearly tells me what the problem is.
This problem is similar to the behavior that appeared to be fixed by the nVidia USB with Win7 fix (issued by Microsoft as a QFE back in December).
I have also updated my video drivers from nVidia.
The problem is now almost a daily occurrence. Strangely it never happens when I am using the computer. I mostly use the computer to record and play TV.
I wonder if I should get a different video card?
02-16-2010 10:26 PM
I'm glad to hear that I'm not the only one with this problem. HP support has had me, besides checking for latest drivers and software updates, remove and re-seat the display card, run a extensive disonsic test on the display driver which passed all tests except one that they didn't seem to understand and couldn't explain if it was even required. They wanted me to remove the display card and connect the monitor to a VGA connector, which didn't exist on the back panel. It took me 30 minutes to convince them that this model didn't have a VGA output other than the one on the GT 220 card. I not sure they have the latest information about the model. I'm using the DVI output. What have you tried to fix the problem?
02-17-2010 04:25 PM
I have the exact same graphics card as 32E. I have now been able to fix the problem (hopefully). There are a few solutions:
1. After talking with a support person from HP on the phone, he gave me these instructions, which worked.
1. go to www.nvidia.com
2. (Choose your country) At the top click on "Download Drivers"
3. Fill out out OPTION 1 (automatic may make a mistake) (I have Geforce 200 series GT 220 Windows 64-Bit)
4. (Click Search) At the top you should see something like
"GEFORCE/ION DRIVER RELEASE 196"
5. Click download.
6. Wait and then either save or open, etc. depending on your browser, and then installshield should begin.
7. It will then uninstall and re-install you graphics drivers, (with a blackout in between). Then restart.
2. If this does not work, you may be screwed. If your recording software (or any other software) was made for an earlier 32-bit version of windows (xp, 2000, etc) it may be incompatible (ex. Simcity 4 works, but crashes frequently). go to www.microsoft.com 's compatibility center and look around, they can usually tell you. Sometimes patches are made to fix the problem for the software and you can download them at the software's website. If not, it's time to go buy some new recording software. Sorry, blame society.
Hope this helps, i can help answer questions if needed and will try to help any other way. Let me know if it works, makes me feel nice.