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08-28-2009 09:06 AM
I bought a e9180f at futureshop 1 month ago , and like many of you stuck with computer freeze every day following the cold boot.
It happens both in Windows or Linux , so this is definitly not a software issue.
I spent some time with an HP technician, and his only advice was to do a recovery of the system !!! After 1 hours spent on the phone with him , he finaly accept that I return the computer to HP for a test ...
I have added into the box a letter explaining the problem, reproductability , all test done etc... and mentionning that it seems that I was not alone in this case when I read the HP forum !!
I have required that they don t send me back the computer without a fix , or I will start some legal support ..
Wait and see...
08-28-2009 09:59 AM
08-28-2009 10:03 AM
08-28-2009 10:44 AM
08-28-2009 10:50 AM
Well, 3 days running solid during the day. Full shut downs at night. I only had two lockups, one at the very beginning during the setup process, the next immediately after installing Adobe Suite CS3. Other than than, I have captured and rendered 2 full hours with of video (pretty demanding), numerous photos, and a number of apps. I am not sure if anything on my system is any different or not. But so far, I am heartened that the system is working so well.
I have the 920 @ 2.76 GHz, 2668 Hhz, 4 Core(s)... American Megatrends 5.18, 7/6/2009, SMBIOS 2.5, NVIDIA GeForce GT 220
I am not sure where to look on the motherboard for other info...
Hopefully, those returned or being shipped out starting in mid August have the required fixes...
08-28-2009 11:16 AM
08-28-2009 11:28 AM
I have never been so upset!!!! I spent 31/2 hrs this morning with HP support ref: e9150t lockup/freeze issue. After trying everything the tech said I should send it in for repair. Within this forum are entries made by people whom have done just that. They get the box back and the issue has not been fixed. I told the tech that I was not interested in wasting my time sending it in. I told her I either wanted another replacement or my money back. Every call I have made to HP support I have asked the same thing. At the end of the call the nice young lady from INDIA gave me a case number and asked me to call back. She said "whom ever answers please give them this case number and they would escalate to a superviso". When I called back and gave the tech the new number the tech didn't know what I was talking about. He was not a manager. I suspect the nice young lady from INDIA passed the buck to keep from being docked for not satisfying the customer. I work software support and know the game some play. I had thought that it was strange that she didn't transfer the call to a suppervisor. The tech started asking me all of the questions I have already answered. In fact, he asked me the same questions a couple of times asfter alreadt asnswering the question the first time. He asked me 3 times what operating system I was using. He wanted to start testing again. In so many not so kind words I told him to read the notes on the three cases I have opened over the past 7 weeks. It took him another 50 minutes to document the escalation. He said I would get a call from a manager. I am still waiting. I am on my second box. It started hanging up out of the box. I made every attempt to work with support with no results. I suspect I have spent 40 hours working with HP support, running diags, doing system restores, updating software, etc, etc. Bottom line, I am more frustrated with HP for outsourcing support than I am with the PC. I truly am proud to be an American and no wonder we are the Greatest Nation in the World. We don't waste valuable time!!! This issue has cost me more man hours than the PC cost. My productivity has dropped to an all time low as I don't have a PC that does what I need it to do. If you have read the entries on the preseeding pages you know by now HP has an issue with the e9150t. No one seems to have the right fix. Bottom line, if you are looking to buy a new PC I recommend you find someone locally to build you one. I should have!
IF YOU HAVE A e9150t and you get a single freeze or hang do not wast your time trouble shooting the issue like I have. DEMAND A REPLACEMENT OR GET YOUR MONEY BACK.
08-28-2009 11:48 AM
Just so you know, this thread actually applies to several models. Mine is an e9180f and there are also threads with "m" series machines that are experiencing the same issues. This is so out of hand, it is incredible! I elaborated in my repair request detail to the HP tech that they need to issue a consumer alert on this immediately! Anyone read similar issues on forums other than HP?
08-28-2009 01:04 PM
There are some posts about this issue on the Dell site, but their numbers are insignificant compared to the 450+ posts on the HP site!
It would appear Dell's quality control is a lot better than HP's.
08-28-2009 02:34 PM
I am as unhappy with HP as anyone for getting a demonstrably defective product out of the box when I was excited about expecting a great machine.
But before you praise DELL in this context, consider the Better Business Bureau reliability rating for the past 36 months:
HP = "A"; DELL = "C" (and HP in Canada = "D")
HP number of complaints = 6485; DELL = 12,038 complaints
HP resolved 73% (59% in favor of customer); DELL resolved 41% (unknown how many in favor of customer, but less than HP)
I don't think DELL customers are happier.
Note that HP only gave full or partial refunds 1% of the time to resolve complaints, so expect only repairs, exchanges, and replacements. The BBB "A" rating is meaningful in that persistence and patience will eventually end in a good result most of the time. (Despite the current horrible situation with this chip and MOBO.)
Note- Apple got a "B" rating (worse than HP) on 1,518 complaints (better than HP) resolved 49% of the time.
I don't know how they did it, but IBM is "A+" with only 5 complaints, 100% resolved!
I believe HP is likely to eventually clear the hurdles while we skin our knees waiting.