Elite e9150t Feezes/Locks up

[madstopfern]

I don't understand why you and I got that  response from Pegatron. I had asked them: Someone told me that you have found an issue wiht one of your motherboards. They said it was a resister problem. Is this the case? I have a Pegatron Truckee motherboard version 1.04 serial number xxxxxx.

[95mustang]

Proximo, haven't had a chance to try Whocrashed yet. I will let you know when I do.

[95mustang]

I emailed Pegatron again. I think we all should continue to email them. It doesn't surprise me that they responded that way. They don't want to admit it's their fault, and neither does HP. Maybe eots just happened to get an honest employee.

[Cee-Cee]

95mustang, from the response you got from Pegatron I can see that they are not much different from HP.  Playing dumb.  Also, except for the standard part of the response, it is full of grammatical and spelling errors.  They have impressed me.

To all, even though my e9150t appears to be behaving (except for the Mickey Mouse USB capacity and Power Saver features), I will continue to monitor this board and you can count on my support in getting this issue properly attended to by HP.

Was eots sent to Siberia or the Gulag?  The U.S. Constituion's 1st Amendment gives us the right to free speech, specially if it is true.  I just wanted to remind anyone who forgot or did not know this.

[GaryJ51]

May a thousand eots rise up to take his place.

[bbramish]

Proximo - mine is Product of Mexico.  Also, I updated to the 5.18 BIOS last month when it came out.  Although the new BIOS doesn't appear to have fixed the rebooting/freezing issue for me, at least it hasn't introduced any new bugs that I know of either!

[asciro]

Well after much anguish! and with the help of opinons on this forum I have called and got an RMA for pickup on this unit!

I told the receptionist about the problem and about this particular thread in the forum, she said she would pass this information on and that she was sorry and didnt blame me for returning the unit.

I can only hope it wasnt lip service, but maybe she will tell someone who cares!

I am going to check out the Dells and see whats up with them.

Good Luck to all, I will still be following up with the BBB and AG office !

Thanks to all you fine people!

[madstopfern]

good luck with Dell. I hope you can find what you're looking for. I could not that's why I wound up with HP.

fyi: There's a same/related thread going on about the 9180t's at  http://h30434.www3.hp.com/psg/board/message?board.id=lockups&message.id=2207 I told people over there about this thread.

[Proximo]

bbramish and all others:  the 'parts, process by site'  is up to date to bbramish here.     I'm keeping it in Word so I can scroll around it while reading inputs on the thread.  I'll post it again late tonight.  There are a couple of real interesting experiences that provide information and some trends, as follows:

BTSCarlett:  Can you provide the history of deliveries and replacements, by machine, like summarized for eots on the 'parts, process by site' table.  BTscarlett has received four (4) bad machines from HP, one replaced for another as I understand it. This is a "staggering".  The odds of four in a row are 1 in a trillion for a normal manufacturing issue.  So this has to be something else.   It is very useful for discussions with our case manager to point out that shipping exactly the same thing, again, may not "fix" the problem.

asbman: Can you provide the history of deliveries and replacements, by machine, please?   It looks like you have four (4) bad machines ordered together or in groups.  If you got four in a row "off the line" that suggests a process problem, so site of origin would be helpful (China or Mexico?)

People receiving i7 950's as replacements seem to be going from the freezer to the non-freezer list.  However there are exceptions.  85mustang has a i7 950, but it is not clear freezing is its only problem.  Ditto for beb2009, it is a i7 950, but it looks like it has lost the drive.  So we don't have a clear story on i7 950's one way or the other.   If anyone has a i7 950 chipset that is a "classic" freezer could you post some info please.   Classic freezer described below:

 (a) my machine will run for 10-12 hours without problems under various processing loads if you, (1) restart it within 10-20 minutes of a cold boot, (2) enter the BIOS as you first start it cold and re-save the BIOS and let it boot (you don't need to re-start it).  Also the machine gets very slowly but increasingly warmer in the operating period, but you shut it down normally. 

(b) if you don't use a workaround in (a) above, my machine doesn't freeze right away, it takes 10-20 out to 100 minutes (the amount of time correlates very well with starting ambient temperature), so even though the chips warm up real fast (probably in 2-3 seconds from power on) it usually (sometimes I get a Shell error) boots up fine and runs fine until (c).

(c) the freeze takes up to 10 minutes from the first sign to a complete freeze up, based on the audio (a tiny crackle sound, more crackles, then a crackle and a buzz, then more buzzes and so on) -  Nicoalas's host controller (on PCI?) failure dump from Linux fits the scenario, btw., if host controllers manage traffic on the bus (talk, listen etc).

(d) the OS has no idea this is happening, if you watch the event log windows while listening to the sound effects,  there is no correlation of events, warnings or failure messages etc., while the machine slowly destabilizes with increasing intensity.  With a classic freeze there are no BSODs.  A BSOD means the system knew it was failing and shut itself down.  If there is a blue screen there may be a dump file generated, also the system may restart itself etc.  This is not the classic (mystery) freeze.

It is quite possible to have the "classic" freeze and a whole lot of other problems at the same time.  So there is a need to systematically stabilize your machine's operation.  For example, make sure all its sleep settings are set to never. So it must be commanded to go to sleep.   Remove all USB plugs that power things (like speakers, boost backup drives etc.)  this got rid of the "this USB will perform  . . ."  messages and recovery.  And so on . . . 

BTW, all the above came from the HP level one support folks.  They vary a great deal in experience, so you have to work your problem with them, and really push back when they advocate a "system restore" (all the above are (also) HP problems, not Vista).  But some of them are very good and conscientious, so they (Level1) can help you if you put them to work for you. 

[OldManBrown]

For what its worth there are others with different computers that seem to have similar problems on cold boot with Vista.  See link below

http://www.geekstogo.com/forum/Vista-64-bit-Lockup-reset-t217531.html