Elite e9150t Feezes/Locks up

[95mustang]

Well, I downloaded the 5.22 BIOS yesterday. It went into sleep mode over night, but when I tried to bring it back up, nothing happened. I tried the keyboard and mouse, but it wouldn't wake up out of sleep. Good job HP!

[bennuss]

Yeah I have the same problem with sleep mode every time . This is a flaw in the new bios update which is not going to be be fixed since the model is being discontinued. I got this out of Rose  yesterday.

[kupo112]

HP SUX -- I have filed a BBB complaint against them, but I can't do it alone -- so if you are pissed or just as pissed as me, then putting a BBB complaint would be a step in the right direction because HP CUSTOMER SERVICE doesn't care.  They claim to have core values, but TALK IS CHEAP -- and the consumer needs to fight back.

PUT YOUR BBB CLAIM IN TODAY

[bennuss]

Which hewlett packard company address did you choose? If everyone uses a different one then the effort becomes worthless .

[Furlong]

Well, right now I'm trying to decide if it's worth the aggrivation to try to get HP to fix this, or just cut my losses and replace the motherboard myself.  Lucky for me, I have a cousin who would likley do it for me, if I provided the money for the parts. 

[kupo112]

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bennuss wrote:
Which hewlett packard company address did you choose? If everyone uses a different one then the effort becomes worthless .

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PALO ALTO address.  If BBB gets flooded with complaints... i think eventually the address thing becomes irrelevant since the issue is with HP (US) and I am sure BBB knows how to reach the higher ups. 

ALSO, I am writing emails to MSN, and other media outlets about my issues.  I am also referencing to 95MUSTANGS youtube clip since MSN loves to air those on LIVE TV.  They also link news to MSN.com which can catch the audience at large as well. 

BTW, if for some reason HP eliminates this my account from this forums because I am putting them in the spot light -- you can all reach me at<text removed for privacy>-- use the subject line HP VICTIMS or something of that nature so that I know it's not spam.  I have a feeling sooner or later they will start cutting forum users off to cut off our momentum.

Message Edited by WendyM on 10-16-2009 09:05 AM

[PJS69]

Keep pushing for HP to fix your issue, get a case manager assigned to you to help out if you don't already have one.  I did that on the advise of folks from this board, and I'm on Day 3 of my replacement PC with no issues.

  I'm on BIOS 5.21 which came with my new PC and it's working fine. However it took me 25 days approx to get the PC I thought I purchased up front.

I'm not saying that's right but for now my PC seems to be working.   

[bennuss]

The BBB is set up as separate chapters and if everyone spreads there complaints amont different addresses the effect will be diminished greatly.

[madstopfern]

You missed my earlier report. Add me to the freezers: 1.04 MOBO 5.22 BIOS

[95mustang]

HP should give every one of us the newer model. That is the only way they could possibly make this right. Assuming the newer models don't have the same motherboard of course. I am going to request that they do that for me. And I will be contacting the better business bureau........again. If they are going to discontinue these models without issuing a recall, that is absurd. I will bash this company to every site and news station I can find if they don't replace our PCs. If they want to salvage their reputation, then they must replace our defective units.