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Here was the final straw for me .... I hope you are reading HP.... Here in California, you are doing a MASSIVE TV ad campaign. I am guessing it is costing you millions. Well, you have hundreds? Thousands? of US, bad mouthing you to anyone who will listen because you sold us bad MBs, DENY the problem, refuse to help, and force us into legal action to merely get what we paid for on machines straight out of the box. I mean we are not talking machines that went bad in 6-12 months - IMMEDIATELY. My friends and colleagues are horrified, and they will never look at an HP product again because of my experience. I am one of the "silent majority" you have not heard from until today - I have just silently read the hopeless fight the others were leading for me. At the VERY LEAST I am sure each of us knows 3 people who will never touch HP again either. NOT because you had a problem. No, that can and does happen to everyone. It is because of how you handled it. All the lies, all the denials. I called on DAY ONE!!! 10 minutes out of the box and your tech guy said he had no record of such a problem ever being reported with this computer (because I wanted to know if it was a fluke, or if I needed to take it back to Frys immediately). Honesty would have kept a customer because I was in love with this computer .... now I am sicken to hear your name. So you are spending millions to get NEW customers instead of spending thousands to keep the customers you HAD!!! Where is the logic?? Then to add insult to injury, I was sent an email from Costco yesterday .... they announced that they would be carrying your e9280 ..... hmmm. I bought your e9180f. Too close. I realize you are HOPING this will be the replacement that will work, but you don't know, and you are so untrustworthy I know you won't do anything but deny if that turns out to be a lemon too. Oh yes, I will definitely be sending out letters to Costco about these computers you plan on stocking at the end of November. I use to respect you HP, but your logic & integrity is completely lacking. The ironic part ---- this wasn't even your fault to begin with!!!! You could have been the good guy in this whole thing by promptly doing the right thing. You will be forced to do the right thing in the end - I think even you know that now. But its too late, too much damage has been done. I myself have spent HOURS-WEEKS day after day of straight troubleshooting trying to figure out what I did. Then just when I think I fixed "what I did" a day later it would happen again. You owe me so much of my valuable time.... so many sleepless nights because all along you kept telling me it was my fault, nothing was wrong with the computer. I purchased repair programs unnecessarily. In addition, I purchased an online $200 photoshop class that I was unable to attend because my computer is too unstable to participate. So much aggravation .... and there really was no need to. All you had to do was be honest. Admit there was a problem instead of lie to me, tell me you were working on the problem, and then replace the motherboards when you realized that was the only option. Your people are STILL lying today saying there is no problem with the e9180f. You disgust me. Keep it up with the commercials HP. EVERY SINGLE TIME I see one (about 3 times a day) I tell my story, and those of my "peers" to everyone around me. It was really great the other day when I was in a Restaurant for lunch and the bar had the TV going. 
You know what they say.... there is no advertising like work of mouth. I may be out $1500 for a while. What is your dishonesty ultimately going to cost you?
