Elite e9150t Feezes/Locks up

[Lindia]

@sandar2020,

I would guess most of us purchased a "ready made" computer so we don't have to go thru all of that.

I am a 58 year "old lady" and expected a working computer out of the box, i do not have the knowledge either to mess with the components.

[sandar2020]

Understood. And I agree too... you should get a gem in a box not a lemon and I am sorry to hear of everyone’s woes... I am not that young myself I just like playing with these things I guess. My point was not that everyone should start hacking into their machines but that the boards are not the issue... I thought that it would be myself. I was expecting great disappointment. Actually thus far I am very impressed with it... But to the point, they really need to fix this and you shouldn't have to pay someone else to do it if you can't yourself... Point them to this link if you must... If they contact me I will tell them myself... I really suspect the nVIDIA product or drivers... and the power supplies... they always under power these machines... but they are looking at profit margins mostly I am sorry to say. Best of luck with it. :-)

Message Edited by sandar2020 on 11-06-2009 08:36 PM

Message Edited by sandar2020 on 11-06-2009 08:36 PM

[Lindia]

@sandar2020,

I hate to contradict you on the MOBO issue, but Pegatron admitted that there is a problem with the board.

[Proximo]

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g65740 wrote:

I have been having problems with HP computers for a long time. I have been sending computers back to HP because of their inability to fix the problems. I finally ended up with my first e9150t on approximately 8/20/23009. Lockups, blue screens, crashes etc and I sent that one back and received my second e9150t on approximately 9/26/2009. More blue screens, crashes, lockups, black screens, One hard drive crash with blue screen with a read/write error, USB ports not working properly, etc. This time I was told that they would not replace the unit again and that I would have to send it in for repairs. I sent it in for repairs and was without  my computer again for over a week. This what the repair the Hewlett-Packard center detailed information on the repair stated: Repaired (The customer problem was duplicated during full diagnostics)

1. Flashed/updated bios

2. Software/Reformatted Hard Drive

3. Re-load HDD Images

4. Virus Scan

5. Other

The following test were performed:

1. Aging test (PC Doctor)

2. Windows Test (PC Doctor)

3. Verify Tattoo Information

4. Check OS Installation

5. CPU Fan/System Fan

6. Internal Cable Connection

7. Internal Cosmetic (screws are tight)

8. External Cosmetic

The following components were replaced:

1. Frt 2 USB CBL,L:350mm,NPT2 (Card reader not detecting/reading memory modules)

2. NARRA3-GL8E Rev.3.01A (No video signal present - Electronic failure

Thanks for any help with this.

G65740

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g65740:  if you are getting a variety of blue screens on the repaired machine, start working with HP Tech Support and thereby documenting it while agitating with your case manager for another replacement. 

If you can't get it stabilized with the workarounds, updates or tech support fixes there is little point in keeping it. You need a refund or a replacement. 

[Nounours]

There is no doubt about it, the "cold boot" issue we're all experiencing is nothing but a motherboard problem. Everybody that replaced their motherboard with a different one aren't reproing the problem, myself included.

On my side, here are the tests I performed over the last 3 months:

1. Updated all drivers: still reproed.

2. Reinstalled Vista via recovery: still reproed.

3. Installed clean Vista: still reproed.

4. Installed clean RTM Windows7: still reproed.

5. Changed optical drive: still reproed.

6. Changed HDD twice with good known HDDs: still reproed.

7. Changed memory: still reproed.

8. Changed video card twice with good known cards: still reproed.

9. Changed power supply with good known PSU: still reproed.

10. Updated BIOS twice: still reproed.

11. Changed CPU heat sink: still reproed.

12. Changed motherboard (without changing anything else): NO REPRO!

Note that the only two pieces left that weren't replaced in my PC are the case and the CPU, and because the mobo replacement fixed the issue, it's clear that it's not either of them that are the culprit. 

It's clear as water and nobody should be debating or arguing this anymore: the Pegatron motherboard will either need to be rev'ed and/or replaced with a working one for those PC experiencing the "cold boot" problem.

There may be other hangs and BSOD issues that can be resolved in other ways (driver updates, BIOS settings, etc), but I've personally not experienced any of them and cannot discuss about them.

Message Edited by Nounours on 11-06-2009 10:05 PM

[Proximo]

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GaryJ51 wrote:

. . .

Update:  HP has agreed to replace my system again.  System #5 is enroute.  I still have grave reservations about these systems, even the ones that are reported to not be having problems at this time.  ....

I'll give the 9280 that's on the way a chance to let us know if it's stable or not, and we'll run sysmark for comparison before replacing the motherboard.  We'll post the final breakdown, including results with a new motherboard, once we've completed all testing.  It'll probably take a couple weeks at best.  If anyone has a stock e9180f and wants to bench it for comparison, we'd be happy to share what we're using for testing.  If anyone is interested, please send us a PM.

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GaryJ51:  you indicate a 9280 as a replacement #5 above.  It is a 9280 yes?  

Also, did you ever post the before and after BIOS 5.22 benchmarks on the 9150?  I don't recall seeing them.  I'm still sitting on 5.18 because the system is very stable( and fast) using the Cntrl-alt-del workaround at boot.  I'd like to know what the impact of going to 5.22 is on a 9150 performance.  

[Proximo]

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Nounours wrote:

There is no doubt about it, the "cold boot" issue we're all experiencing is nothing but a motherboard problem. Everybody that replaced their motherboard with a different one aren't reproing the problem, myself included.

On my side, here are the tests I performed over the last 3 months:

1. Updated all drivers: still reproed.

2. Reinstalled Vista via recovery: still reproed.

3. Installed clean Vista: still reproed.

4. Installed clean RTM Windows7: still reproed.

5. Changed optical drive: still reproed.

6. Changed HDD twice with good known HDDs: still reproed.

7. Changed memory: still reproed.

8. Changed video card twice with good known cards: still reproed.

9. Changed power supply with good known PSU: still reproed.

10. Updated BIOS twice: still reproed.

11. Changed CPU heat sink: still reproed.

12. Changed motherboard (without changing anything else): NO REPRO!

Note that the only two pieces left that weren't replaced in my PC are the case and the CPU, and because the mobo replacement fixed the issue, it's clear that it's not either of them that are the culprit. 

It's clear as water and nobody should be debating or arguing this anymore: the Pegatron motherboard will either need to be rev'ed and/or replaced with a working one for those PC experiencing the "cold boot" problem.

There may be other hangs and BSOD issues that can be resolved in other ways (driver updates, BIOS settings, etc), but I've personally not experienced any of them and cannot discuss about them.

Message Edited by Nounours on 11-06-2009 10:05 PM

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Nonours:  Based on what people are reporting on this thread, you can't claim that! There are 20-30 people who "fixed" the freezing problem without changing the type of mobo.   Partial list below:

Subsequent Not Freezing Machines
Cee-Cee(2) e9150t(2) i7 920 Mexico (stable> 8/28/09 - allright! Cee-Cee,founder ofour thread triumphs!
Lisa489(3)  e9150t i7 950  ????
PCleery(2) e9150t i7 950 Mexico (freeze free in High and Power Saver power settings, 91 days now, v5.22, upgraded win7 at11/03,
phyridean(2) e9150t i7 920 ???? (running Windows 7 for two weeks, 1.04 mobo 1.03 rev 13 on to 5.22
lockupnew e9150t(2) i7 920 Mexico  (box opened 9/18, has run1 week hours w/o problems, (likely good)
musubi e9150t i7 920 Indiana Mobo (same chipset?? Mexico)  would they remount the processor chip? (9/23 reports trouble free for two weeks, updated BIOS to 5.18, reinstalled driver for GT220 via recover manager (that would be the original driver
Lindia e9180f i7 920 China (warm reboot works, but other issues, sleep settings in power manage fixed it (was sent back for repair 9/21 corrected tattoo, replaced CPU, replaced mobo but still Truckee v1.04, no problems as of 10/30 (36 days) <<<<
BillTX e9180t i7 920 Mexico (froze 2-3 times  in first 4 days (9/4) , then stopped, had upgraded to SP2, one since loading ""WP!!!"" - dude's hardcore, they're just tougher in Texas, upgraded to BIOS 5.22, can't see any change in performance
mlipst e9150t  i7 920 ???? v1.04 mobo,was  freezer, no longer froze after doing System Recovery (from D: partition) prior to BIOS 5.22, 5.22 no problems, shuts down at night, upgraded to win7 w/o problems, 1 mo w/o issues 10/30
Banach e9150t  ??? ??? GT220, v1.03 ( no problems except sound for a month 10/3
BTscarlett (4*) e9110t 2Quad Q8400  ????? (just in from HP setting up, different Core  9/28

Bugger ??? ???? "wrap electrical tape around cooling ribs of Northbridge, see p3""unit stable as a rock"
Cameron_Snyder e9180f  freezer since 9/27 Bios 5.22, did not fix, but upgraded eSATA and RAID Controller to latest o/a 11/03 good so far details  p 251
madstopfern e9180f i7 920? Mexico (not clear that this one has the cold start freeze up issue, locks after sleep, 9/18 no locks once set to high performance, 10/15 BIOS 5.22 froze aft cold start, got repaired new mobo (v1.04?) 11/03, after one slow start up has stopped freezing.11/06

[GaryJ51]

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Proximo wrote:

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GaryJ51 wrote:

. . .

Update:  HP has agreed to replace my system again.  System #5 is enroute.  I still have grave reservations about these systems, even the ones that are reported to not be having problems at this time.  ....

I'll give the 9280 that's on the way a chance to let us know if it's stable or not, and we'll run sysmark for comparison before replacing the motherboard.  We'll post the final breakdown, including results with a new motherboard, once we've completed all testing.  It'll probably take a couple weeks at best.  If anyone has a stock e9180f and wants to bench it for comparison, we'd be happy to share what we're using for testing.  If anyone is interested, please send us a PM.

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GaryJ51:  you indicate a 9280 as a replacement #5 above.  It is a 9280 yes?  

Also, did you ever post the before and after BIOS 5.22 benchmarks on the 9150?  I don't recall seeing them.  I'm still sitting on 5.18 because the system is very stable( and fast) using the Cntrl-alt-del workaround at boot.  I'd like to know what the impact of going to 5.22 is on a 9150 performance.  

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Yes, I'm getting an e9280t replacement.  It's the same thing with Win 7 preinstalled.  We do have some test data that shows a slow dowm from 5.18 to 5.22.  My son ran all the tests and has the data on his system.  I'll try to get it together and post them when I get a chance.  I think we have results on 5.18, 5.21, and 5.22.  We used passmark to run the tests.  I also want to run the same test when the 9280 arrives.  We also have a volunteer willing to run the test on an e9180f.

I tried 5.22 on my current system and still had the freeze problem.  I've tried everything that made sense and still had the same issue, which is why I've concluded that there is a range of severity with whatever is defective, as some users are apparently having some success.

I'm also a little skeptical about some of the posts I'm starting to see pop up here, especially ones that seem to take a rather favorable view of HP, and acting as if we are somehow not getting the same results.  I have to wonder why someone who doesn't have the problem would spend the time posting here???

You don't think HP could be trying to change the tone of the forum and make it sound like we're all a little bots in da head???  Do ya? 

[Nounours]

Proximo, most of those people that you pointed out got their problem solved by having HP replaced their PCs. When you replace the whole PC (including the mobo), sorry, but that's exactly what I said is needed: the mobo needs to be replaced with one that works, which can be from Pegatron. Others that fixed their problems by getting the latest video drivers or Raid controllers were obviously not having the same problem I personally experienced for the last 3 months.

Also, I'm not saying that all Pegatron mobos are bad... I'm saying that the ones that are reproing the problem will need something to be done to their mobo to get them to work.

Anyways... it's clear that I'm spending way too much time here trying to help others with their 9150t BSOD issues by sharing my findings. Just like a few others on this thread, I've completely fixed my "cool boot" problem by replacing the motherboard on my e9150t for about $200 and would suggest others with the same symptoms do the same after trying the traditional, less radical, methods (updating drivers, OS, swapping hardware with known good components, etc).

Good luck everyone!

Message Edited by Nounours on 11-06-2009 10:38 PM

Message Edited by Nounours on 11-06-2009 10:39 PM

[madstopfern]

> Well I found the nVIDIA card was causing conflicts so I replaced it with an ATI HD

Of course there is a MOBO problem, but the nVIDIA patch HP posted led me to think that was another problem as well. And in some cases there are clearly other, more easily resolvable problems.