Elite e9150t Freezes/Locks up

[tmozer]

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Proximo wrote:

There is a new message posted by GarenT on 11/14. 

The post says to contact HP if you still have stability/hang issues.  Could be the PaulHana info has hit the street?

It may be time to contact your case manager!

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I'm not good at riddles, especially early in the morning.  What does the above mean??

[hpsad]

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sandar2020 wrote:

These are my boards

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01901210&tmp_task=prodinfoCategory&lc=en&dlc=en...

There are no different in anyway. When I say they are no different... I mean they are no different. Wireless is an option for these models... Which option wireless did you pick hpsad?

Must select one of the following options:

• None
• 56K bps data/fax modem (external USB modem)
• 56K bps data/fax modem (external USB modem) & Wireless LAN 802.11 b/g/n & external antenna
• Wireless LAN 802.11 b/g/n with internal antenna (low profile)
• 802.11 a/b/g/n PCI Express x1 wireless card & external antenna
• 802.11 a/b/g/n PCI Express x1 wireless card & built-in Bluetooth wireless USB module for PCs

 I don't use wireless I have it but I don't use it. Only with my laptops. Now if your board is different than from this link then let me know.

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The e9180f is a preconfigured boxed system and it has 802.11a/b/g/n and Bluetooth, you don't get the option to select anything.  So there appears to be a slight difference between what you are testing and what the rest of us have which could be significant enough to comparing apples to oranges.

[Hanspuppa]

This just means that if you are still having issues with your system, and you already have been assigned a Case Manager, contact the Case Manager again.

If you do not have a Case Manager assigned to your issue, submit a request for support, even if you have submitted one earlier.

I have two of the systems with the issues discussed here, and requested support on both, and the issues remain.

I was contacted by telephone by a "Case Manager" and he proceeded to verbally abuse me and said that all my issues were of my own doing and not HP.

I emailed the CEO three times, trying to get some response to my concerns, and never heard from anyone on the issues.

I finally gave up. That is what HP wants those of us with issues to do.

I contacted HP Support once again, not to seek a resolvement of my issues, since I now know that will not happen, but just to document my efforts to get the issue resolved.

To my surprise, I was contacted within one hour, and advised that the case number assigned to me would be escalated to a Case Manager.

I replied, and requested that my case not be assigned to a Case Manager, due to the earlier experience I had received from the Case Manager.

The HP support person then replied he would escalate the assigned case number to a Case Manager Supervisor.

I have not heard anything further from HP. I really didn't expect to.

[ronaldb1]

Message Edited by ronaldb1 on 11-15-2009 10:52 AM

Message Edited by ronaldb1 on 11-15-2009 11:22 AM

[hpsad]

It's interesting that HP Canada has removed the e9280f and e9290f from their shopping web site.

[Arbitard1171]

lol they did? we canadians know when to quit ahead

[Lindia]

QVC.COM no longer offers the e9280f and e9290f for sale either.

[PauHana]

Aloha fellow victims,

Was also skeptical of that 1% MOBO failure statistic mentioned in my earlier post. And to a degree I still am---albeit far less so after realizing that quoted 1% rate could include ALL of the HP Elite models not just the i7-based ones. 

 IF that is true (repeat IF-IF-IF-IF), then we can postulate MOBO fail rate for our i7-based models is actually in the 8-10% range since the i7 MOBO appears to be the only model with the problem.  My basis for speculating an 8-10% failure rate follows.

HP presently (and the mix has probably been similar since the i7 was introduced) offers just ONE of the four Elite-series models with an i7 CPU.  The other three use AMD, Intel Quad or the new i5 CPUs with different MOBOs and chipsets.  Assuming all four models sell equally well (which they most certainly do not due to price differences) then a 1% overall MOBO failure rate for ALL Elite-series would actually translate to a 4% rate for i7 models.

However, since the i7 combo has the highest starting price ($999.99) far more people would be willing to pay $599.99 for the AMD-based Elite model or $699.99 for an Intel Quad model.  Consequently, instead of an equal 25% share of Elite sales, my guess is that our i7-based models probably account for only 10-15% of the Elite market.  This in turn suggests the failure rates for our machines are actually somewhere in the neighborhood of 8-10% since they have the smallest proportion of sales but own virtually all of the failures. 

 Again, what to emphasis that I do NOT know if that quoted 1% failure rate applies to all Elite models or just those with the i7 processor.

[GaryJ51]

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PauHana wrote:

Aloha fellow victims,

Was also skeptical of that 1% MOBO failure statistic mentioned in my earlier post. And to a degree I still am---albeit far less so after realizing that quoted 1% rate could include ALL of the HP Elite models not just the i7-based ones. 

 IF that is true (repeat IF-IF-IF-IF), then we can postulate MOBO fail rate for our i7-based models is actually in the 8-10% range since the i7 MOBO appears to be the only model with the problem.  My basis for speculating an 8-10% failure rate follows.

HP presently (and the mix has probably been similar since the i7 was introduced) offers just ONE of the four Elite-series models with an i7 CPU.  The other three use AMD, Intel Quad or the new i5 CPUs with different MOBOs and chipsets.  Assuming all four models sell equally well (which they most certainly do not due to price differences) then a 1% overall MOBO failure rate for ALL Elite-series would actually translate to a 4% rate for i7 models.

However, since the i7 combo has the highest starting price ($999.99) far more people would be willing to pay $599.99 for the AMD-based Elite model or $699.99 for an Intel Quad model.  Consequently, instead of an equal 25% share of Elite sales, my guess is that our i7-based models probably account for only 10-15% of the Elite market.  This in turn suggests the failure rates for our machines are actually somewhere in the neighborhood of 8-10% since they have the smallest proportion of sales but own virtually all of the failures. 

 Again, what to emphasis that I do NOT know if that quoted 1% failure rate applies to all Elite models or just those with the i7 processor.

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It's a nice theory.  Assuming a 10% failure rate, the chances of one user getting 4 successive defective systems would be one in 10,000.  The chances of two users getting 4 successive defective systems would be one in 100,000,000.  i think you may want to bump your estimate upwards jut a bit based on the fact that many have reported multiple succesive replacement systems.  The odds of as many users getting mutiple defective systems as we see here would be astronomical at the failure rates you're suggesting.  I think the incident of one user who had to get 11 systems to get three that worked without a problem is the best failure rate estimate we have.  I think that's about a 73% failure rate. that is also probably starting to come down as HP slows things down in the BIOS and takes triple channel away.

[Proximo]

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tmozer wrote:

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Proximo wrote:

There is a new message posted by GarenT on 11/14. 

The post says to contact HP if you still have stability/hang issues.  Could be the PaulHana info has hit the street?

It may be time to contact your case manager!

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I'm not good at riddles, especially early in the morning.  What does the above mean??

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Sorry for the degree of difficulty,  no one should be up that early  . . .

PaulHana report on P279, 11/13  

This afternoon I had a call from a gentleman on the Hewlett Packard US TCO Escalations Team. Apparently his call was triggered by a somewhat heated 3-way conference call I had this morning with a supervisor of Costco concierges and a supervisor of HP case officers!   

The gentleman who called said a new MOBO version is now arriving and being installed in bad Elite-series machines as fast as possible, but there is a pretty big backlog. He did not have the new version number to hand, but did say it is running 5.24 BIOS.   

He also mentioned that based on serial numbers HP thinks only +/- one percent of Elite-series computers have the bad batch of MOBOs.  Interesting---HP now thinks they know how many and exactly which ones!

Yesterday 11/14  GarenT  (the HP admin for this web site)  reposted an update to  the 10/14 message

If your PC experiences ongoing stability issues, such as system hangs or unexpected restarts, please Contact HP for assistance. 

It is possible the two are connected and HP is doing something like replacing mobos .  .  .   so maybe we-all should contact our case managers tomorrow and ask what's up?