Elite e9150t Freezes/Locks up

[hpsad]

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Hanspuppa wrote:

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hpsad wrote:

The URL for the 64 bit driver still produces "page not found".

http://www.nvidia.com/object/win7_winvista_64bit_195.62_whql.html

The jitter problem I had with the UK driver had nothing to do with my monitor, it was a driver issue.

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Thats stange. I clicked on the link in your post and also in mine and I go right to it. Don't know what the problem is.

I'm sure you are correct. I tried the monitor on a Dell XPS system with an Nvidia 8800 GT card and it had the same jitter issue as when connected to the HP e9150t, with an Nvidia 250.

I went to the site you listed and it had some jitter as well.

My jitter issue seems to come and go. I can read a Word document and the text will jitter when I schroll, and on some web pages, but not all.

Strange. I will just live with it.

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I can only access it if I change the URL to the UK site http://www.nvidia.co.uk/object/win7_winvista_64bit_195.62_whql.html

[hpsad]

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oddweb wrote:

They identified a large number of machines based on complaints that all came from the same assembly area. I was told that until they knew more they were not speaking publicly of this issues.

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The person who told you that lied.  Proximo already collected the statistics on where the problem machines in this forum were assembled and they came from several different places, there was no consistency that would lead to the conclusion that one assembly location was the problem.

[Proximo]

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PauHana wrote:

@Proximo

Would be most grateful if you'd remove my m9600t from the poxy category on your list. 

 

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PauHana  it is now inthe  Subsequent Not Freezing Machines  list.  Along with all the other happy campers!   Thanks for update.    

[Arbitard1171]

the e9280F has a GTX 260...i feel ripped off lol

[Proximo]

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oddweb wrote:

Our company bought fourty seven of these machines. We do advertising and use them for graphic design. Three of them experienced much of what you describe in these posts. The rest seem fine and we have never had a problem. I don't think I need to say that sending all of the machines back would be a great loss in sales for HP near the tune of $70,000.00. The persons whom I spoke to at first didn't seem to care much until I pointed out the number of machines we ordered. Quite quickly I was transfered about seven times until my call reached the highest levels. They were very open. They said they did not know what the cause was but the problem machines came from the same assembly section. They identified a large number of machines based on complaints that all came from the same assembly area. I was told that until they knew more they were not speaking publicly of this issues. My concerns were of hearing about defective boards or parts that I read about. I was going to send all the machines back. The person I spoke to assured me that was not the case, He affirmed based on the serial numbers that the majority of my machines were assembled in other locations. Since our order was so large it made sense that some of these machines had come from the problem plant. He also said that not every machine from the plant had a problem and normaly they would ask me to send the machines back to be tested before they would replace them but they did replace ours right away because of the size of our order. We have not had any problems reported in the eleven months since from any of our design departments.

Hope you all get yours cleared up.

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oddweb:  thanks for posting this info.  It has been a constant puzzle about why so many people on this thread have received more than one bad machine when we are fairly sure there are 150,000 to, maybe, 500,000 out there.  Three in forty seven (3/47) in an acknowledged bad process is more like a reasonable number, if yours all shipped at the same time.   We started tracking the shipping location of the machines months ago, and the posted information showed most of the freezing machines came from Mexico and China, but there were several Czech origin ones as well, so we figured it wasn't location specific (as hpsad mentioned above).  But you are saying "assembly section" above, which may not be the same thing as shipping location, but then you say "assembly location" so maybe it is.   What is really interesting is the size of the order.  It gives some confidence that, say 2/50, is a reasonable 'wag' at the defect rate worldwide, but maybe 2/3 (leadladie's experience with 11 units) from one "source" for a while, so you have 6000 to 20,000 defective machines out there, but it is possible to get a bunch of bad ones in a group, or a series of bad ones from the same place. 

[tinyrage]

Just an update. After reading the suggestion earlier in the forum, I disabled the on board IEEE 1394 and my machine is no longer locking up.

For reference, when I tried playing video games on this machine, the DPC latency shot up, the sound began to crackle, and eventually the machine would lock up. Sometimes  this resulted in a blue screen, but for the most part the monitor would freeze and the sound would get stuck in a loop. I could reproduce this every day after a cold boot. Restarting the machine after a cold boot usually prevented the freeze.

I had tried updating the drivers and bios, none of which resolved the problem. Interestingly, I also tried disabling the IEEE 1394 device driver in Windows and this did not resolve the issue. After disabling the on board IEEE 1394 support within the bios, the problem immediately cleared up.

I do currently experience momentary skips in sound, which were not present before, but they are brief and infrequent. This machine is now stable.

Clearly the issue here is the motherboard (or, arguably, the bios), since I could not even resolve it by disabling the IEEE 1394 device driver in Windows, but the issue immediately stopped reproducing after disabling the on board IEEE 1394 from the bios. It is disappointing to think I am using a defective machine, but I am glad to finally have it stable.

[oddweb]

           Proximo:            oddweb:  thanks for posting this info.  It has been a constant puzzle about why so many people on this thread have received more than one bad           machine when we are fairly sure there are 150,000 to, maybe, 500,000 out there.  Three in forty seven (3/47) in an acknowledged bad process is           more like a reasonable number, if yours all shipped at the same time.  Our company is small. There are many much larger companies than ours. I am in contact with quite a number of individuals through trade gatherings and personal contacts and it's a popular line for us. We cannot use business machines so it is common for us to use machines that would appeal to the gaming community. That number 150,000 seems kind of low for what I've seen. It is in part my responsibility to ensure our equipment is adequate. We have an IT department but just like most IT departments they deal mostly with software and networks. Oddly it appears our building engineering staff is more knowledgeable about correcting hardware issues then my college grad IT team. It doesn't make sense for us to have a full time person building units for us because we only upgrade once every year or so. We are reliant on Dell, HP and the like to help us bread our butter. They were very clear about our issue. It is probably out of place for me to even repeat it as they still haven't made a public statement. But any information I'm sure is better than no information. I gather as big as it all seems to the end user it really hasn't been that big for them and they don't see the need to respond as of yet. Being in business I can understand that entirely however wrong that may sound. Proximo as I said earlier the process and problem was explained to me and I have no doubts to its validity. They receive the components at an assembly plant where they are assembled and then are sent at that point to distribution centers for order fulfillment. An assembly center can send to any of the distribution centers on an as needed basis given the number of machines that plant has assembled and readied to be shipped. Some of these plants will sacrifice company safety and assembly protocol for numbers. All of our machines here came from various distribution centers such as China Mexico ect... However it is where the machines came from on a pallet per say, by the hundreds before any labels were placed on a box that an end user could make sense of by the distribution center that mattered. This I am sure they did not share with most of their disgruntled end user customers. This order was forty seven machines and our last was well over one hundred. The service should be the same across the board but clearly it is not. I called about my personal computer and got the run around until I mentioned who I was and for whom I worked for. I hate to have to do it but they do help me quickly every time I throw that information out. Anyone with a business degree will agree this is a common business model regardless of how most of us feel about it. Profits dictate our actions in business. We have had our share of conflicts here and there and handled them in house. That is common of any company but the units that came to us unusable HP replaced. I read some more of the posts and I think it was far too early for them to have replaced the motherboards in the new machines they sent us. They just sent us new ones from a plant they had no known complaints about. Replacing the boards helps in some areas and in others it is just for good PR. It is clear to me they are aware of some of the causes and have made every effort to address them where their bottom line mattered. That doesn't help the individual end user or those who place orders smaller than ours but I am sure it will all be corrected eventually. Repeat sales have clearly been affected. But I will remind everyone. HP is a business machine company. Their biggest profits do not come from the private sector and individual sales. Losses in this area won't make or break them. Any loses in this business climate however small will have an impact on the whole so I say to HP they should be careful. 
 I noticed some angry people on here and I am going to say only this I'm sorry you still have problems and I hope it gets corrected soon. Do not address me negatively. I will not respond to you. What I bring here is my experience with HP and I have no reason to doubt the statements made to me as they have done everything they promised and nothing to the contrary. I would question my information if I was getting the run around and nothing was being done for me. Until you know the truth, the "facts"... you cannot correct an issue. Again I will say it. I will not respond to direct negative posts. I wish you luck in your search for the truth and correcting your issues. 

[Hanspuppa]

Hello oddweb, I, just 30 minutes ago, got yet another phone call from HP. This makes close to ten now, and all with the same results.

I have 85 emails from HP and others, concerning this issue, and HP responds with nothing.

Please don't take this as an attack on you personally, as it certaintly is not.

Just a little of my experience, no more, no less.

I have an interest in four small companies that have close to two hundred Dell systems. These Dell systems have served us well over the years.

However, in the past few years, Dell product quality, support, and service has deminished, as many of you may know, so it was determined that we would switch to Hewlett-Packard Company for all our computer and printer needs.

We started out this year and purchased 6 HP desktops and 5 HP Laptops, just to get a feel for the HP product quality and more importantly, HP support. We have budgeted to replace all the approximately 200 Dell systems in the next 24 months.

However, since we have experienced the lack of support with respect to the freeze issue, and had absolutely no option from HP, other than send these systems back and forth for whatever reason, we have chosen to rethink our decision to purchase any more HP products hence forth. This includes printers as well.

I mentioned this to all the HP people I have talked with and it matters not to them at all, since I hear total silence when I mention this.

I am happy you may have gotten some answers in your quest for a satisfactory outcome to your issues.

I have not. That is fine, if HP chooses to do business in such a manner as this.

Some may recall that Dell was once the number one PC seller in the world. What has happened to Dell. They are now number three, and falling.

Hewlett-Packard Company would do well to take a closer hard look at this.

[madstopfern]

oddweb,

I have no doubt about what you wrote here. We're very small potatoes to HP so they just want us to give them our money and go away. They assume there will be no spillover to the markets they care about and that the people they care about, corporate purchasing managers will ignore the negative trade press and regular press coverage this issue has caused. They believe that bad customer support will not matter more than 0.1% or some such to their bottom line.

They're totally ignoring the lessons of the car companies where bad products caused the downfall of Detroit. Given short term thinking, maybe the current management team does not care what happens in, say, 10 years. But sooner or later, sub-standard products and support will matter. It always does eventually.

[oddweb]

Hanspuppa:

No I find that your post present you to generally be a gentleman. I do not take your comment as personal. I hope no one take mine that way either. I think that the reason to that is right in what you wrote. You were testing them out. You were understandably so... cautious enough not to go out and buy 150 plus machines at once for each of your commercial interests. I wouldn't either. It's a great move. I guess their logic is since they may or may not get more sales as well as if the competition isn't providing it then they don't need to raise their standards either. Sad really. On the other hand we had a proven track record of buying more and more so I guess their actions were motivated by keeping what they have as opposed to possibly getting more. Still Very Sad. Big business tends to become complacent. Complacency motivates ceo's and upper exec's to put their stamp on practices like outsourcing. Case in point they spend more on shipping these machines around the world to save money before they ever even reach a US customer. Some parts originate from the US. Really Really sad for everyone and the environment. How much waste and pollution is created to meet profit margins and to give themselves a bonus for a job well done when the quarter results are published. In the end unfortunately they performed well for those who are filling their bank accounts and for that the repeat customers will keep coming back regardless of how they feel about how their other customers were handled. I want to say as a result of your experience I will not buy from them again. But I can't. And that too is sad. I am really sorry that I can't say that. I feel really bad but on our end we have numbers we watch as well. I hope most will understand the position we all find ourselves in. I hope that you see that I am not saying it is right, I wish there were a better way. A better system.