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Re: Frozen after restarting (71 Views)
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pixpuf Tutor
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pixpuf
Posts: 15
Registered: ‎12-31-2009
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Frozen after restarting

‎04-04-2012 05:52 PM

I have an HP small form factor about 3 years old, operating on Window 7, 64 bit.  Today Norton downloaded an update and needed to reboot.  When the computer  wouldn't reboot all that would come up was the blue HP screen.  Can't take any action and can't shut down.  Have to unplug it to turn it off.  Where do I go from here?

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Regents Professor Regents Professor
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old_geekster
Posts: 6,210
Registered: ‎11-21-2008
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Re: Frozen after restarting

‎04-04-2012 07:32 PM

Pixpuf, welcome to the forum.\

 

When requesting help, you should always include the make/model of the computer and/or monitor. This information is necessary for us to review the specifications of them.

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