01-22-2013 06:32 AM
We have a HP ENVY 20-d030 TouchSmart All-in-One Desktop PC and turned on the screen saver that came with the computer. The screen saver was on, we touched the screen and it went black. We could see the curser of the mouse, but that was it. Couldn't get the screen to come back. Ended up shutting down the computer by holding the power button. Is there a setting that needs to be adjusted when using screen savers so that this doesn't happen? Please advise.
01-23-2013 02:21 PM
Did you try it again? Does it happen everytime?
Is there anything like a printer or external hard drive attached?
Did you install any softare?
is it attached to the internet?
Have you installed all the updates for Windows?
Have you checked for any updates from HP?
Lots of questions but try the updates and see if it works.
With screen savers and sleep mode it could be ANYthing.
Please post rather than sending a Private Message. It's good for the community and I might not be able to get back quickly.- Thank you