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Fink_Nottle
Posts: 13
Member Since: ‎06-03-2010
Message 1 of 21 (3,560 Views)

HP Pavilion - Random Crashes

Recently I have had problems with random crashes. I sometimes get a blue screen with a crash dump, other times the computer will lock up, or spontaneously reboot. Sometimes the audio will start stuttering and stop working until reboot. Other times the graphics driver will stop working, resulting in a black or frozen screen, then start working a few seconds later. Sometimes a reboot will be required to get the graphics working again. Most of the time, the computer crashes while booting up, and I will need a few reboots to finally arrive at the desktop. Sometimes I'll get blue screens while booting up, other times a lock up, or spontaneous reboot, or it'll look for arrays and hang there.

 

I have had this machine for over a year. The crashes have been increasing in frequency with time. I have cleaned the processor fan of some dust, but this hasn't mitigated the problems. I have installed a program called Speedfan which tells me the processor temperature is around 40c and seems to stay there. The computer seems more prone to crashing while audio or video is played, especially video. I have restored the hard drive to factory default, as I initially though it might be some corrupt windows files, but this hasn't changed anything.

 

When I use the hardware diagnostic tools, all the tests seem to pass with nothing of note displayed.

 

I'm not sure if the crash dump info is stored anywhere for me to copy and paste into this forum if that would help.

 

I would greatly appreciate any help if someone has any ideas of how to identify and solve this problem.

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Big_Dave
Posts: 20,328
Member Since: ‎07-17-2009
Message 2 of 21 (3,557 Views)

Re: HP Pavilion - Random Crashes

What model PC, video card and operating system (32 or 64 bit) are you using?  What make of hard drive are your using?

 

Have you looked in the Event Viewer log for errors about the time of the crash?

---------------------------------------------------------------------------------------
HP e9280t, i7-960, 12GB, Vertex 3 120, ATI 4850
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Tutor
Fink_Nottle
Posts: 13
Member Since: ‎06-03-2010
Message 3 of 21 (3,554 Views)

Re: HP Pavilion - Random Crashes

Here is some system information I found while looking through the hardware diagnostic tool, I hope this answers that part of your question.

 

I'll try to find this 'Event Viewer Log' and report back any findings.

 

 

System Information
------------------
Thursday, June 03, 2010 9:37:40 PM
-----------------------------------------------------------------------------
*Model Information*
-----------------------------------------------------------------------------
*Model Name*a6318f
*Product Number*GX769AA-A2L
*Software Build*81NAv3PrA3,81FCv3PrA2
*Serial Number*3CL80100G7
-----------------------------------------------------------------------------
*Operating System*
-----------------------------------------------------------------------------
*Name*Microsoft Windows Vista - Home Premium Edition (x32)
*DirectX Version*10.0

*Windows Update**Automatic Updates*Automatic download and install
*Last checked*2010-06-03  09:11:07

*Operating System**Base Score*1.0
*Assessment State*Hardware has changed since last assessment. Scores are from previous assessment.
*Assessment Date*22/05/2010 10:47:22 PM
*Processor Subscore*5.2
*Memory (RAM) Subscore*5.9
*Graphics (Aero) Subscore*1.0
*Gaming Graphics Subscore*1.0
*Primary Disk Subscore*5.6
-----------------------------------------------------------------------------
*System Information*
-----------------------------------------------------------------------------
*Manufacturer*HP-Pavilion
*Total Number of Logical CPUs*2
*Total Physical Memory*1.88 GB
*Total Number of Optical Drives*0
*Total Number of Hard Drives*2
*Total Number of Video Cards*1
*Total Number of Memory Modules*2
*Total Number of DIMM slots*4

-----------------------------------------------------------------------------
*Motherboard*
-----------------------------------------------------------------------------

*System Board**Chipset*nVidia MCP61

*Base Board**Manufacturer*ECS
*Product*Nettle2

*BIOS**Vendor*Phoenix Technologies, LTD
*Release Date*11/02/2007
*BIOS Version String*5.21
*ROM Size*512.00 kB

*AMD Athlon(tm) 64 X2 Dual Core Processor 5200+ CPU:0**Specification*AMD Athlon(tm) 64 X2 Dual Core Processor 5200+
*Size*128.00 kB
*Size*1.00 MB

*AMD Athlon(tm) 64 X2 Dual Core Processor 5200+ CPU:1**Specification*AMD Athlon(tm) 64 X2 Dual Core Processor 5200+
*Size*128.00 kB
*Size*1.00 MB
-----------------------------------------------------------------------------
*Memory*
-----------------------------------------------------------------------------

*System Memory**Total Physical Memory*1.88 GB
*Free Physical Memory*1.19 GB

*1024 MB DDR2-SDRAM (PC2-5300 / 667 MHz)**Memory Size*1.00 GB
*Memory Type*DDR2-SDRAM (PC2-5300 / 667 MHz)
*Memory Manufacturer*Samsung
*Memory Manufacture Date*Week 51, Year 2007
*Memory Part Number*M3 78T2953EZ3-CE6
*Memory Serial Number*7819C687
*Memory Revision Code*4533

*1024 MB DDR2-SDRAM (PC2-5300 / 667 MHz)**Memory Size*1.00 GB
*Memory Type*DDR2-SDRAM (PC2-5300 / 667 MHz)
*Memory Manufacturer*Samsung
*Memory Manufacture Date*Week 51, Year 2007
*Memory Part Number*M3 78T2953EZ3-CE6
*Memory Serial Number*7819C688
*Memory Revision Code*4533
-----------------------------------------------------------------------------
*Directories*
-----------------------------------------------------------------------------
*Windows Directory*c:\windows
*System Directory*c:\windows\system32
-----------------------------------------------------------------------------
*Local Disk*
-----------------------------------------------------------------------------

*WDC WD50 00BEVT-22ZAT0 USB Device**Serial Number*WDC WD5000     WD-WX30A8991081
*Total Capacity*465.76 GB
*Driver*c:\windows\system32\drivers\usbstor.sys
*Driver Version*6.0.5600.16384, 12-14-2006

*WDC WD32 00AAJS-65VWA SCSI Disk Device**Model Number*WDC WD3200AAJS-65VWA
*Firmware Revision*12.0
*Total Capacity*298.09 GB
*Driver*c:\windows\system32\drivers\disk.sys
*Driver Version*6.0.6002.18005, 6-21-2006

*HP - C:**Drive Letter*C
*Volume Name*HP
*Volume Serial Number*DC97-BED4
*File System*NTFS
*Volume Capacity*288.52 GB
*Volume Free Space*237.23 GB
*Volume Used Space*51.29 GB

*FACTORY_IMAGE - D:**Drive Letter*D
*Volume Name*FACTORY_IMAGE
*Volume Serial Number*8874-071C
*File System*NTFS
*Volume Capacity*9.57 GB
*Volume Free Space*1.32 GB
*Volume Used Space*8.25 GB
-----------------------------------------------------------------------------
*Display*
-----------------------------------------------------------------------------

*L206W (Generic PnP Monitor)**Mode*1680 x 1050 (32-bit) (60 Hz)
*Manufacture Date*Week 10, Year 2007
*Signal Type*Analog
-----------------------------------------------------------------------------
*Video Card*
-----------------------------------------------------------------------------

*NVIDIA GeForce 6150SE nForce 430**Manufacturer*NVIDIA
*Driver*c:\windows\system32\drivers\nvlddmkm.sys
*Driver Version*7.15.11.6222, 7-6-2007
-----------------------------------------------------------------------------
*Sound Card*
-----------------------------------------------------------------------------

*Realtek High Definition Audio**Manufacturer*Realtek
*Driver*c:\windows\system32\drivers\rtkvhda.sys
*Driver Version*6.0.1.5789, 2-11-2009
-----------------------------------------------------------------------------
*Network Card*
-----------------------------------------------------------------------------

*NVIDIA nForce 10/100 Mbps Ethernet**MAC Address*00:1e:90:07:3b:4a
*IP Address*192.168.2.10
*Gateway IP Address*192.168.2.1
*Current Speed*100.00 Mbps
*Driver*c:\windows\system32\drivers\nvmfdx32.sys
*Driver Version*67.8.9.0, 8-1-2008
-----------------------------------------------------------------------------
*Printers*
-----------------------------------------------------------------------------

*Microsoft XPS Document Writer**Model*Microsoft XPS Document Writer
*Path*Microsoft XPS Document Writer
*Driver Path*C:\Windows\system32\spool\DRIVERS\W32X86\3\mxdwdrv.dll
*Driver Version*0.3.6002.18005
*Default Printer*true
-----------------------------------------------------------------------------
*Keyboard*
-----------------------------------------------------------------------------

*HID Keyboard Device**Manufacturer*(Standard keyboards)
*Driver Path*c:\windows\system32\drivers\kbdhid.sys
*Driver Version*6.0.6002.18005, 6-21-2006

*HID Keyboard Device**Manufacturer*(Standard keyboards)
*Driver Path*c:\windows\system32\drivers\kbdhid.sys
*Driver Version*6.0.6002.18005, 6-21-2006
-----------------------------------------------------------------------------
*Pointing Device*
-----------------------------------------------------------------------------

*PS/2 Compatible Mouse**Manufacturer*Microsoft
*Driver Provider*Microsoft
*Driver*c:\windows\system32\drivers\i8042prt.sys
*Driver Version*6.0.6001.18000, 6-21-2006
-----------------------------------------------------------------------------
*USB Controller*
-----------------------------------------------------------------------------

*Standard OpenHCD USB Host Controller**Manufacturer*(Standard USB Host Controller)
*Driver*c:\windows\system32\drivers\usbohci.sys
*Driver Version*6.0.6002.18005, 6-21-2006

*Standard Enhanced PCI to USB Host Controller**Manufacturer*(Standard USB Host Controller)
*Driver*c:\windows\system32\drivers\usbehci.sys
*Driver Version*6.0.6002.18005, 6-21-2006

Product Version: 5.00.4589.14

Provost
Big_Dave
Posts: 20,328
Member Since: ‎07-17-2009
Message 4 of 21 (3,548 Views)

Re: HP Pavilion - Random Crashes

[ Edited ]

Try this video driver from the HP support web site.

 

My advice is to look over the updates on the HP support web site. The bios update and the QFEs would be a place to start.  Are you running VISTA sp3?

 

 

Something to think about:

The term "If ain't broke don't fix it" doesn't apply to PC updates.  Many $$ were spent to create fixes and updates to not only solve problems but prevent problems.  The cost of rediscovery was found to be more than the cost to apply the updates.

---------------------------------------------------------------------------------------
HP e9280t, i7-960, 12GB, Vertex 3 120, ATI 4850
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Tutor
Fink_Nottle
Posts: 13
Member Since: ‎06-03-2010
Message 5 of 21 (3,544 Views)

Re: HP Pavilion - Random Crashes

[ Edited ]

Most recent crash. Rebooted correctly instead of the usual multi-reboots required to get to the desktop.

 

I'll try that link.

 

 

Log Name:      System
Source:        EventLog
Date:          03/06/2010 10:03:06 PM
Event ID:      6008
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      MrFink-PC
Description:
The previous system shutdown at 10:01:43 PM on 03/06/2010 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-06-04T05:03:06.000Z" />
    <EventRecordID>61039</EventRecordID>
    <Channel>System</Channel>
    <Computer>MrFink-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>10:01:43 PM</Data>
    <Data>03/06/2010</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>1636</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>DA07060004000300160001002B00A602DA07060005000400050001002B00A602600900003C000000010000006009000000000000B00400000100000000000000</Binary>
  </EventData>
</Event>

Provost
Big_Dave
Posts: 20,328
Member Since: ‎07-17-2009
Message 6 of 21 (3,539 Views)

Re: HP Pavilion - Random Crashes

[ Edited ]

Right mouse click on your hard drive and select properties, then Tools and then Check now button.

 

Enter this command from the RUN window:

 

sfc/scannow ------> this will verify your critical system files and attempt repairs

 

 

 

---------------------------------------------------------------------------------------
HP e9280t, i7-960, 12GB, Vertex 3 120, ATI 4850
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Tutor
Fink_Nottle
Posts: 13
Member Since: ‎06-03-2010
Message 7 of 21 (3,538 Views)

Re: HP Pavilion - Random Crashes

I seem to only have Service Pack 2. I was unaware Service Pack 3 was released, and my computer usually updates itself, though perhaps these recent crashes have put a stop to that.

Provost
Big_Dave
Posts: 20,328
Member Since: ‎07-17-2009
Message 8 of 21 (3,533 Views)

Re: HP Pavilion - Random Crashes

[ Edited ]

http://support.microsoft.com/kb/935791

 

Sorry, I might have been thinking XP sp3 and Office service pack 3.

---------------------------------------------------------------------------------------
HP e9280t, i7-960, 12GB, Vertex 3 120, ATI 4850
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Tutor
Fink_Nottle
Posts: 13
Member Since: ‎06-03-2010
Message 9 of 21 (3,527 Views)

Re: HP Pavilion - Random Crashes

I successfully installed the BIOS update. The graphic driver update crashed the first time. The second time it updated, although I had a crash on startup after the installation was done.

 

From the Event Viewer Log, this was the crash durin the driver installation:

 

Log Name:      System
Source:        EventLog
Date:          03/06/2010 10:26:10 PM
Event ID:      6008
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      MrFink-PC
Description:
The previous system shutdown at 10:24:42 PM on 03/06/2010 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-06-04T05:26:10.000Z" />
    <EventRecordID>61358</EventRecordID>
    <Channel>System</Channel>
    <Computer>MrFink-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>10:24:42 PM</Data>
    <Data>03/06/2010</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>373</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>DA07060004000300160018002A001801DA07060005000400050018002A001801600900003C000000010000006009000000000000B00400000100000000000000</Binary>
  </EventData>
</Event>

 

And I'm not sure I can find the crash on start error, perhaps it wasn't logged. It was one of those times when the computer starts up, black screen, then it makes a little sound and reboots again, then goes to a window with the option to start normally or launch windows repair. Windows repair never accomplishes anything so I started normally and it went through without recrashing.

Tutor
Fink_Nottle
Posts: 13
Member Since: ‎06-03-2010
Message 10 of 21 (3,526 Views)

Re: HP Pavilion - Random Crashes

sfc/scannnow doesn't seem to work from the run window. It pops up with an error message saying it counlt be found.

 

The hard drive check requires a reboot, I checked the option to scan and attempt recovery of bad sectors. I will give he result later on when it is complete.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation