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05-06-2012 01:58 PM
Every once in a while it just gives me the BSOD and reboots. I tried resetting the Advaced setting in Internet Options. Stil does it. I have Win 7 Home Premium and use Firefox 12.0 Any ideas?This is a fairly new PC.
05-06-2012 07:13 PM
What kind of online activities are you doing that might be contributing to a BSOD condition?
Please post the BSOD message.
Do the BSODs only occur when using Firefox?
Window 7 HP 32 bit or 64 bit?
05-07-2012 05:03 AM
Sometimes just browsing Craigslist sometimes when I check Facebook. 64Bit. I will stop the Automatic restart and read what the BSOD says. When I check Facebook I use IE everything else I do I use Firefox.
05-07-2012 06:44 PM
You might consider reseating the PCI-E cards and the memory dimms inside your PC.
Boot into the bios and repeatedly run a full set of the diagnostics and see if that shakes out any issues.
Your PC is still under warranty so contact HP Support. Be prepared to go through a full HP Recovery so get your data backup to external media and be sure to burn a set of the HP Recovery Disks.
HP's support number is 800-474-6836 or 800-HPINVENT or online here.
05-08-2012 05:11 AM
I was on the phone with HP last night for about an hour. The only thing they could come up with is the network adapter driver. So I downloaded a new(I think) driver and will give that a try. If not they are calling me back every 2 days and I will also do a full system restore. If that doesn't work I guess they will replace the PC. I have run Memory tests and other test with no problems. Remember this only happens while on-line.
05-08-2012 10:17 AM
You might give the Support Assistant a go to run Network and Communication diagnostics.
Online might mean a lot of different things that could be an issue and not just the network driver. You might even be seeing a video driver recovery issue that is causing the reboot. It might even be a cabling issue causing transient network errors.
If you should do a full HP system recovery then don't install any other software until you can determine that your PC is stable or not stable.
05-08-2012 11:35 AM
Did the system Restore this morning. Only installed Printer,Firefox and AVG. And of course the 32 updates. Did a syste mbackup after that. So far no problems. I had a different BSOD this morning and that is why I did the system restore. The new BSOD was age Fault in nonpaged area. Stop:0x00000050. I also have ran the Memory test and found no problems there.