01-03-2012 06:54 AM
I went on vacation adn disconnected my desktop to avoid any electrical surges or blackout problems. When I returned my desktop does not turn on. I took it to Stapkles and they said if it doesn't turn on they cannot diagnose a problem. It is not even 3 yrs old. Please help. I purchased it form you diirectly.
01-03-2012 03:13 PM - edited 01-03-2012 03:14 PM
Marilug, welcome to the forum.
When requesting help, you should always include the make/model of the computer and/or monitor. This information is necessary for us to review the specifications of them.
This sounds to me like a failed power supply unit (PSU). Here is a guide to help you troubleshoot the problem. It would help to know exactly what happens when you push the power button. Also, have you checked all of the connections?
Please click "Accept as Solution" if your problem is solved.
- 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 9
HP Split 13 x2
- 1.6 Ghz; 4 GB memory; SSD 128 GB; Win 8.0
HP Phoenix ENVY 810-135qe
- i7-4770K; 8 GB memory; GT 640 (4 GB), SSD (Samsung EVO 840-500 GB); 600W PSU; Win 7
HP Photosmart 7520 AIO
|**Click the KUDOS (Thumbs Up) on the left to say 'Thanks'**|
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee.
01-04-2012 09:18 PM
I have the same problem with my Pavilion slimline s3321p. less than 3 years old. It locks up and will not turn on but the green light on the back is on. A yellow light sometime flashes from the power button.
01-06-2012 08:36 AM
Like Old_Geekster said, I would check the power supply:
01-06-2014 10:20 AM
I'm not familiar with that model. Can you list the full name of the product? (for example, Pavilion H8-1010)