Question
Reply
 
Top Student
marilug1
Posts: 5
Member Since: ‎01-03-2012
Message 1 of 8 (9,119 Views)

HP Pavillion 2 years old does not turn on!

I went on vacation adn disconnected my desktop to avoid any electrical surges or blackout problems. When I returned my desktop does not turn on.  I took it to Stapkles and they said if it doesn't turn on they cannot diagnose a problem.  It is not even 3 yrs old.  Please help. I purchased it form you diirectly.

Provost
old_geekster
Posts: 10,446
Member Since: ‎11-21-2008
Message 2 of 8 (9,108 Views)

Re: HP Pavillion 2 years old does not turn on!

[ Edited ]

Marilug, welcome to the forum.

 

When requesting help, you should always include the make/model of the computer and/or monitor. This information is necessary for us to review the specifications of them.

 

This sounds to me like a failed power supply unit (PSU).  Here is a guide to help you troubleshoot the problem.  It would help to know exactly what happens when you push the power button.  Also, have you checked all of the connections?

 

Please click "Accept as Solution" if your problem is solved.

___________________________
-----------------------------------
HP TouchPad
- 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 9

HP Split 13 x2
- 1.6 Ghz; 4 GB memory; SSD 128 GB; Win 8.0

HP Phoenix ENVY 810-135qe
- i7-4770K (liquid cooled); 8 GB memory; GT 640 (4 GB), SSD (Samsung EVO 840-500 GB); 600W PSU; Win 7 Ultimate

HP Photosmart 7520 AIO


++++++++++++++++++
**Click the Thumbs Up on the left to say 'Thanks'**

Intelligence is God given; Wisdom is the sum of our mistakes!

___________________________
I am not an HP employee.
Top Student
marilug1
Posts: 5
Member Since: ‎01-03-2012
Message 3 of 8 (9,098 Views)

Re: HP Pavillion 2 years old does not turn on!

HP Pavilion slimline 3700 does not turn on, when I push the button nothing happens however the green light is on in the back.

Top Student
marilug1
Posts: 5
Member Since: ‎01-03-2012
Message 4 of 8 (9,097 Views)

Re: HP Pavillion 2 years old does not turn on!

It's a Pavilion Slimline 3700 and nothing happens when I push the on button, except the green light  in the back is on.

Student
jcrowley5646
Posts: 1
Member Since: ‎01-04-2012
Message 5 of 8 (9,073 Views)

Re: HP Pavillion 2 years old does not turn on!

I have the same problem with my Pavilion slimline s3321p.  less than 3 years old.  It locks up and will not turn on but the green light on the back is on.  A yellow light sometime flashes from the power button.

Professor
Mister_Do
Posts: 1,895
Member Since: ‎11-17-2008
Message 6 of 8 (9,043 Views)

Re: HP Pavillion 2 years old does not turn on!

Like Old_Geekster said, I would check the power supply:

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&dlc=&product=89876&docname=bph06788#N207

 

...an HP employee just trying to help where I can, but not speaking on behalf of HP.
Student
gfuller1
Posts: 1
Member Since: ‎01-01-2014
Message 7 of 8 (2,171 Views)

Re: HP Pavillion 2 years old does not turn on!

model is GH15L wil not turn on

Professor
Mister_Do
Posts: 1,895
Member Since: ‎11-17-2008
Message 8 of 8 (2,090 Views)

Re: HP Pavillion 2 years old does not turn on!

Hi gfuller1,

 

I'm not familiar with that model. Can you list the full name of the product? (for example, Pavilion H8-1010)

...an HP employee just trying to help where I can, but not speaking on behalf of HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation