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07-18-2009 10:19 PM
08-11-2009 04:22 PM
Brand new HP Pavillion Elite m9650f bought in early May. Same problems with daily bluescreens, hangs, freezes, DVD/CD burner failure. Variety of serious error messages including "clock interrupt not received on a secondary processor...", "machine check error", "drive power state failure", "Device\CDRom0 has a bad block", and so on. Microcenter tech updated the BIOS, but that did not help. We expect to eventually replace the motherboard but given the threads I am seeing, a new motherboard may exhibit the same problems. My disaster began within the first 48 hours out of the box.
Lucky for me that I am using a Toshiba Satellite laptop with Windows 7 RC for work and it runs flawlessly hour after hour. Otherwise I 'd really be angry about the last 90 days with an obvious HP lemon. I've been a long time HP owner (more than 10 years) and that's why I'm extremely disappointed with this machine.
We will see if HP will step up to the plate soon. I hope so.
08-11-2009 04:51 PM
After several days of emails back and forth with HP support I got the following email:
I gather from your e-mail that your PC crashes about 3 out of 4 days and you also get some blue screen error. I can also see that you have added: memory to12GB , a Blu-Ray R/W disk, another 750GB disk.
I would like to thank you for providing the shipping information which will help me to initiate the bench repair process for your PC and also would like to inform you that in bench repair process PC will be repaired only, nothing will be swapped. So, if you are agree with this please let us know as soon as possible so that we could resolve your issue at the earliest.
I declined their invitation as I can't be without my main computer for that length of time and I have no trust in data security at HP.
I asked them "nothing will be swapped"? Were they planning to use vodoo magic? Wave a magic wand?
08-13-2009 11:59 AM
Today was the capper on my request for support from HP. After several more rounds of back and forth emails, they asked me if I wanted to esculate the problem and requested a time and number frem me so that I could get a call from a HP manager.
This morning (not at the requested time), I got a call from a "HP Manager". The caller did not speak intellligibly so that I could not really understand him. After a few questions that I could not really understand, he asked me if I would fix it myself. I had a feeling he knew what the problem was, but would not tell me because of the way HP handles these things. I told him I would sell the components (I normally sell old computers on eBay, but can do that with this one), and replace it with one that works.
They will only "fix" it if you send the computer back, something I will not do.
I am done with HP PCs;
03-04-2010 11:42 AM - edited 03-04-2010 11:45 AM
I truly regret getting one of these machines. I purchased a refurbed system and checked it out pretty well. The first clue there was a problem was when Sandra would immediately cause the machine to hang. Over the next few months, the system started to hang or BSOD. Lately I get several BSOD a day due to clock interrupt not received on secondard processor. This is clearly a hardware problem and from what I can tell, a common one. That HP is now holding me up for $300 to repair this piece of crap is the final nail in the coffin. I used to only purchase Dell equipment until I got fed up with their customer support. I thought HP might be better. What a mistake. At least my Dell systems work for a year or more before becoming unusable, in many case 4 years or more. This M9650F was my first and probably last HP computer purchase. I can't believe HP won't own up to a design or manufacturing problem and fix these machines for people regardless of warranty.
03-04-2010 12:43 PM
Sorry -- It's been awhile since I was on this board. I finally got my HP fixed over Christmas. I took it to a certified repair center (Micro Center) and they installed a new processor and motherboard that was sent to them by HP.
This largely fixed the many, many problems that I had with the machine. However, my external SATA drives no longer work via the SATA cable, so I use a slower USB connection for that. I'll eventually get that taken care of but I just needed the machine back asap -- it took them about a week to wait for the new processor/motherboard.
The amazing thing about this mess is that HP had apparently not notified Mico Center (a major player) of the problem. I expected Micro Center to already be totally aware of this mess, but they were not. The repair guy said that all manufacturers were the same way as HP. I'm amazed that they haven't been sued out of existence.
The M9650F was a very new machine with a new i7 processor so getting a new generation pc was probably my downfall, but I never dreamed that HP would simply pretend that everything was ok and not communicate with their retailers / certified repair people. I wouldn't recommend an HP to anyone.
03-04-2010 02:20 PM
I've a friend that has purchased an m9280t system and reported a problem with esata not working, and told me he's had his motherboard replaced.
I purchased a comkia external USB case, and tried it on my home system, and 4 other systems with a mixture of motherboard revisions and OS versions. No problems.
I borrowed his 1TB WD Mybook drive - it will not work in my system, which saw the comkia drive ($20 case at a local reseller with my own drive) with no problem. Subsequently, my system no longer sees/can access the Comkia drive via esata.
My suspicians is that there is something wrong with the drive, and it probably burned out the port, and it did it to his current and previous motherboards.
Not suggesting anything else - but in this case - I suspect the drive - maybe something similar is going on your side.
-dm (an HP employee, but the comments/suggestions are mine, not my employers)
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07-06-2010 11:15 PM
When I read your post, it was as if I wrote it myself. I am having the exact symptoms your described and so many more. I also purchased my m9650f refurbished (TigerDirect.com). Have you had any luck resolving the issue? Can you recommend an approach to someone whose waranty (90 days) has run out long ago? I am currently running Windows 7 Home Premium (and not much else). It seems from the other posts that the common approach is to take (what I would consider) the drastic step of replacing the motherboard and/or processor.
07-07-2010 09:53 AM
I had purchased my computer new and had the full year warranty.
The only way I was able to resolve the problem was with a HP employee who monitors this forum. He was able to help me and hopefully others who have had this problem.
07-07-2010 07:22 PM
If the esata ports on the back are dead then consider using a sata extension bracket with cable and connect it to an open mobo sata port. BTW, the back two sata ports are not labeled correctly on the motherboard diagram. They are really esata ports. I have the same motherboard in my e9280t PC. I found that listed under the sytem specifications and on my system they are labeled esata at the connector in the back (I used a flashlight to read the lettering). Mobo sata ports are not hot swappable like esata ports.
I use the extension bracket for my external esata drives which are also bootable devices which is different than esata ports.