Hp support Assistant hangs and does complete process

[louitop]

HP Support Assistant tune up hangs on disk defrag segment. Suggestions?

HP P6370t

Windows  64 bit

[DavidPK]

Hi,

Try the following

First of all, uninstall your current version of HP Support Assistant using the Microsoft 'Fixit' on the following link.

http://support.microsoft.com/mats/Program_Install_and_Uninstall

After this has completed, restart the PC.

Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.

http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html

After the installation, restart the PC again.

Regards,

DP-K

[louitop]

"Fixit" site appears to be used if you have trouble removing a program using normal methods.  Should I try normal  add/remove procedure first and then use "Fixit" if there is a problem?   

[DavidPK · Accepted solution]

Hi,

The reason I suggest using the 'Fixit' to remove HPSA is because if the application already has issues, it can quite often fail to uninstall correctly, particularly on a 64bit OS, this in turn can cause problems when trying to install it again.

Regards,

DP-K