I can not open any downloads sent to my computer,

[pwillis_1009]

Please help me.  I can not open any downloads sent to my computer.  Every email with a download, comes up with "...contains a virus..."  I think it might be a firewall (don't know that for a fact) but it was happening before I installed the Fix-It Utilities11 and now it happens all the time.  Can anyone help me?  Thanks for reading this post.

[Dragon-Fur]

H PWillis,

It is probably just me - I am not particularly trusting - I hate "trial period" software.  I don't know recognise Fix-It Utilities 11; I did call it up and look at the webpage for it and read the cover page...

http://www.pcworld.com/article/216429/finetune_your_pc_with_fixit_utilities_11_professional.html

In My Opinion:

Whatever Fix-It might be doing, it doesn't seem to have fixed anything.  It is possible your system is so badly infected that you are in the "badlands" of virus-ville; on the other hand, the sort of "horror message" seems a bit over the top for a tool that is supposed to fix your computer.  The page I read compared this software to Registry Mechanic and that makes me cringe.

IMO, remove this Fix-It software from your computer.

Control Panel > icon view > Programs and Features > find and remove it

Reboot

Install some decent Anti-Virus software and run a deep scan on your computer.  I will recommend two free ones.  You can try one or both - not at the same time; remove one if you want to try the next.  I will provide a web page so you can check on other products.

I have used the Avast Free version in the past; I now use the licensed version.  We also have the free AVG on at least one system.  There are other good products.  The point is to use something to thoroughly sweep your system for issues and make sure it is healthy.

NOTE:  To run either (any) of the Anti-Virus products that I mention, you MUST remove Norton (if you have it on your system).  Norton Security does not mix with other security software.  It will complain when you try to remove it.  Just tell it to go away and it will do so if you insist.  Restart (Reboot) you computer after removing Norton and before installing other Anti-Virus Security Software...  Norton is removed from Programs and Features (above).

Anti-Virus Software:

Avast Anti-Virus

AVG Anti-Virus

If you would like other recommendations for Antivirus Software, you can check out Microsoft’s own page on the subject, where you can find links to many companies who provide Windows 7 compatible products.

Windows 7 consumer security software providers

Once you have done a thorough check of your computer, come back and let us know if you still have issues!

I hope this helps!

It is my pleasure to assist.

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Good Fortune!  Year of the Dragon!