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01-12-2012 04:43 PM
Rita, welcome to the forum.
It sounds like you need to install Adobe Flash Player.
Please click "Accept as Solution" if your problem is solved.
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I am not an HP employee.
01-12-2012 05:53 PM
I downloaded the adobe flash player and still canot see the animation.
Have you installed it ? You need to run the downloaded file to install it.
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