Intermittent BSOD each day tixhci.sys

[JimT]

Hi All,

Have HPE h8-1120a Desktop PC and is crashing every once a day or so.  Mini dump is created and have run an analysis against them and see there is an access violation occuring on tixhci driver.

I checked the HP drivers for the PC and there is only the original Texas Instruments USB driver available for download - is there an updated version available?

Is there any workaround or known porblems regarding this driver and HPE PC'S?

BugCheck 1000007E, {ffffffffc0000005, fffff880054dbbbf, fffff880034bb838, fffff880034bb090}

Probably caused by : tixhci.sys ( tixhci+43bbf )

Followup: MachineOwner
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1: kd> !analyze -v
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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880054dbbbf, The address that the exception occurred at
Arg3: fffff880034bb838, Exception Record Address
Arg4: fffff880034bb090, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
tixhci+43bbf
fffff880`054dbbbf 498b4208        mov     rax,qword ptr [r10+8]

EXCEPTION_RECORD:  fffff880034bb838 -- (.exr 0xfffff880034bb838)
ExceptionAddress: fffff880054dbbbf (tixhci+0x0000000000043bbf)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000008
Attempt to read from address 0000000000000008

CONTEXT:  fffff880034bb090 -- (.cxr 0xfffff880034bb090)
rax=0000000000000025 rbx=fffffa800aa9a540 rcx=fffffa800aa9a540
rdx=fffffa80056d4e60 rsi=fffffa800aa9a6d0 rdi=fffffa800ae98210
rip=fffff880054dbbbf rsp=fffff880034bba70 rbp=fffffa800aa9a540
 r8=fffffa800ae98020  r9=fffffa800ae98148 r10=0000000000000000
r11=fffffa800ae77de8 r12=fffffa800ae40002 r13=0000000000000001
r14=0000000000000001 r15=fffff800044ab080
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
tixhci+0x43bbf:
fffff880`054dbbbf 498b4208        mov     rax,qword ptr [r10+8] ds:002b:00000000`00000008=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000008

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ecb100
 0000000000000008 

FOLLOWUP_IP: 
tixhci+43bbf
fffff880`054dbbbf 498b4208        mov     rax,qword ptr [r10+8]

BUGCHECK_STR:  0x7E

DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE

LAST_CONTROL_TRANSFER:  from fffffa800ae77de8 to fffff880054dbbbf

STACK_TEXT:  
fffff880`034bba70 fffffa80`0ae77de8 : fffffa80`0aa9ac58 00000000`00000000 fffff880`054e1100 00000000`00000000 : tixhci+0x43bbf
fffff880`034bba78 fffffa80`0aa9ac58 : 00000000`00000000 fffff880`054e1100 00000000`00000000 fffff880`054da1d2 : 0xfffffa80`0ae77de8
fffff880`034bba80 00000000`00000000 : fffff880`054e1100 00000000`00000000 fffff880`054da1d2 fffffa80`0ae77de8 : 0xfffffa80`0aa9ac58


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  tixhci+43bbf

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: tixhci

IMAGE_NAME:  tixhci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4db0823b

STACK_COMMAND:  .cxr 0xfffff880034bb090 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_tixhci+43bbf

BUCKET_ID:  X64_0x7E_tixhci+43bbf

Followup: MachineOwner
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[JimT]

Bugga! I see there is a QFA already released for issues relating to nvidia and usb

http://h30434.www3.hp.com/t5/Desktop-Lockups-Freezes-Hangs/Driver-update-for-Win7-USB-issue-on-nVidi...

I'll see how this goes,...

[JimT · Accepted solution]

Hmmm, unable to install the fix, get error dialog box popup 259. However, I have changed the power save options to High Performance and BSOD hasn't re-occured!!!