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07-18-2012 05:47 AM
At our facility, we have approximately 50 thin clients in use on the production floor. We recently had one fall 4 Ft. Now it will not get past the boot screen. I can enter into the BIOS setup, but when I exit, it still won't boot.
Will my warranty cover this?
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07-20-2012 07:33 AM
Here is a link to HP Warranty information
"The warranty does not protect against accidental damage, loss, acts of nature, or any other event that did not originate during the manufacture of the product."
Often you can purchase warranty agreements that have clauses that do support accidental damage and may be part of some of the Care Pack agreements.
You may want to review what warranty package you have purchased with the thin clients and see if accidental damage is covered.
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