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Honor Student
Pwagner0428
Posts: 4
Member Since: ‎04-20-2010
Message 1 of 9 (4,557 Views)

Locked Out of my computer

Hello,

I need help fast!!!  I made a mistake last night and clicked a wrong box and now I can't get into my computer, Pavilion mx70.  I have tried every sign-in/password that I know of but none are working.  It was set up to automatically come up and you could pick which user you wanted to go with.  Now a screen comes up and askes for user name and password . . . which I can't get anything to work.

Can anyone help me get it back to the way it was originally????  PLEASE HELP.  :smileyhappy:

Grad Student
Shawn
Posts: 167
Member Since: ‎11-19-2008
Message 2 of 9 (4,547 Views)

Re: Locked Out of my computer

In the user name type Administrator... leave the password blank

Honor Student
Pwagner0428
Posts: 4
Member Since: ‎04-20-2010
Message 3 of 9 (4,543 Views)

Re: Locked Out of my computer

Hi Shawn,

 

I tried typing in Administrator with no password like you said and it came back with "Unable to log you on because of an account".  What can I do now???  Thank you for your help.

Grad Student
Shawn
Posts: 167
Member Since: ‎11-19-2008
Message 4 of 9 (4,532 Views)

Re: Locked Out of my computer

When you see the Welcome screen just after booting up press  ctrl -alt -delete,  then you can type  Administrator as the user .

 

detailed instructions here http://tinyurl.com/2nw8y6

Honor Student
Pwagner0428
Posts: 4
Member Since: ‎04-20-2010
Message 5 of 9 (4,516 Views)

Re: Locked Out of my computer

OK, I tried the ctrl/alt/delete method and it would not bring up any screen but the regular sign in screen - which does not let me sign in with Administrator/no password.  It keeps telling me "cannot sign you on because of an account".  I did, however, try again and kept pressing F1 and got the boot up screen.  I went through everything I knew and tried changing the password to no password but it still won't let me sign on using Adm/no passwd.  I am at a total loss now and feel like a dummy because I did this.  Is there another way other than tossing the whole thing out in my yard?????  Thanks for any help I may get.

Grad Student
Shawn
Posts: 167
Member Since: ‎11-19-2008
Message 6 of 9 (4,498 Views)

Re: Locked Out of my computer

Have you tried booting into safe mode? Once in safe mode change your password on your account and reboot into normal mode/.

Honor Student
Pwagner0428
Posts: 4
Member Since: ‎04-20-2010
Message 7 of 9 (4,444 Views)

Re: Locked Out of my computer

THANK YOU, THANK YOU, THANK YOU!!!!!   I was able to get into Safe Mode and change the way I sign on to the computer.  I can't thank you enough for your help.  You are SUPER!!! :smileyvery-happy:

Student
Bigbold
Posts: 1
Member Since: ‎01-19-2014
Message 8 of 9 (1,742 Views)

Re: Locked Out of my computer

Locked out of my HP whats safe mode
HP Support Agent
Dunidar
Posts: 4,995
Member Since: ‎09-03-2013
Message 9 of 9 (1,663 Views)

Re: Locked Out of my computer

Hello Bigbold,

 

Welcome to the HP Forums, I hope you enjoy your experience!

 

Safe mode is a mode that allows you to run Windows with just the basic drivers and nothing extra gets loaded. This allows you to identify issues and resolve them without the issue interfering in the running of the operating system. In the case here it would also have you logged in as an admin which would enable you to change your password and get back into your profile. I am providing you with HP Support documents below on the various Safe Modes. Simply choose the one that pertains to your operating system and follow the instructions provide by Shawn above on changing your password.

 

Windows XP Safe Mode

Windows Vista Safe Mode

Windows 7 Safe Mode

Windows 8 Safe Mode

 

I hope this answers your questions and helps you resolve your issue. Thank you for posting on the HP Forums. Have a great day!



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