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Canstampus
Posts: 1
Member Since: ‎09-12-2012
Message 1 of 2 (273 Views)
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Memory test failure

Have problems with startup and freezing.

Have Compaq Presario SR5410F

When doing memory test, it fails and I get this result. Internal Exception in DiagModule::start():
index out of bounds : expected value in [0, -1], but encountered the value 1
What does it mean?

Canstampus

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Paul_Tikkanen
Posts: 42,302
Member Since: ‎07-13-2010
Message 2 of 2 (268 Views)

Re: Memory test failure

Hi:

 

What it means is one (probably one) or more of your memory chips is bad.

 

The way I troubleshoot the issue is to remove all memory chips but the one in the required slot.

 

Run the memory test. If it passes, then replace it with each of the others until you find the bad chip.

 

Then replace the bad chip or do without.

 

If for some reason, they all pass, then run the PC with just one chip in the required memory slot. If the PC works fine, keep replacing the memory modules until you get to the one that locks up your PC.

 

Paul

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