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05-28-2012 10:42 PM - edited 05-28-2012 11:04 PM
my computer i bought 3 days ago from BestBuy brand new in the box freezes and stops working or not responding and lags all the time and i always have to push the power button on the computer for me to restart it because i cant do anything on my computer i cant use ctrl + alt + del or click on anything and i spent $965 on my HP Pavilion HPE Series h8-1224 computer with 10GB ram and 2TB HDD and 1024MB Video memory with windows 7 home premium 64bit...I need help on how to stop my computer from freezing up or lagging or not responding all the time because i dont know what program i installed last before it happened or what i did wrong i dont know i just want my pc running perfect forever
06-03-2012 03:53 PM
Suggestion since you do not really know what has caused the problem would be to:
1. Restore the system to the original state that it was in before you took it out of the box.
2. Let Best Buy look at it.
3. Exchange for another unit
I have seen that system at Best Buy. Very nice!! That would be my next system if possible, I think.
Simplest fixes since it is that new. If #1 is you choice, when it is done take your time setting it back up the way you want it. Dont change the settings on it until you have put on all the software and hardware you want, to ensure stablity from that point on. Dont forget check updates as well.
06-03-2012 11:21 PM
I did the First step and reinstalled everything and then its starting to happen again everytime i right click on the desktop or type anything or do anything on my desktop it freezes up or lags or the whole intire scrren goes away and all i see is my wallpaper on my computer and i try press Ctrl + Alt + Del it takes long then it says could not start Ctrl + Alt + Del and i try pressing Ctrl + Shift + Esc for task manager it that doesnt come up man i had it for 10 days now **bleep** is wrong with this new desktop cuz i had another HP desktop for 6 years then it died on me but this computer only 10 days and im already having problems what els can i do i already restored my pc and it formated my 2TB hard drive this gotta stop man its pissing me off i cant do anything
06-06-2012 09:14 PM
Since you are at your 15 days on the computer I would exchange for another unit. It could be different things. (Processor, chipset, motherboard, memory, etc.....). Hopefully this helps.
I am runninging into these issues with my system as well but I am wanting to say it is my video card. Bought a new power supply just need the video card. **around a 2 or 3 year old system though, here.