Pavilion Elite e9220y Black Screen From Starting Up

[ehidalgo10]

I encounter to have a problem when there is a black screen appears when I turn it on and then there is no activity for 10 mintues or more since I had to turn it off and turn it back on myself. This has a same problem with sleep mode and I contacted HP and they gave me all information about BIOS update and remove ACPI Fixed Features Button from System Device and it still doesn't solve the problem. BIOS update are not successful.I had this new PC for a week and encounter to have a problem? Any takers? Thanks.

[hpsad]

Get a refund before it's too late and buy a Dell.  I've lost all confidence in HP since the Pegatron motherboard fiasco.

[ehidalgo10]

I understand but I have bad experiences with Dell and its just same as other computers. I don't know if I could exchange the HP Pavilion Elite e9220y if I registered the info and installed everything on my PC. I researched online and lot of review like the PC and doesn't have any problem like mine.

[Tech_Rain]

call HP again and tell that the issue is still unresolved, so they can probably initiate a service repair on that

[tshifflett]

I called HP to give them a heads up. I just traded one Pavilion in tonight, for one I bought yesterday. I actually upgraded from the P6230Y for this one because it had a RAID hard drive error and the pictures were looking like there faces came off and trying to play catch up.  The monitor also kept having flashing white lights across it.  Very strange.

Then I trade and get this one and it starts ticking and black screen right out of the box!  They kept asking me over and over like they never even heard of that.  I thought I would just let them know that they are having some serious issues with these Pavilions since I found 2 different versions with 2 hard drive malfunctions, at two diffrerent stores an hour from each other, in two days! 

Well, when I spoke to HP they said that they could mail me a new hard drive and fan, and plastic drive door, and tell me how to install it over the phone. WHAT??!!! It isn't even 1 day old!! That is crazy. I wouldn't ever buy an HP again!

They tried to even say that the carrier or handler must have dropped them, even though I bought them at two different stores!

They also told me they had a lot of recalls on defective models numbers E910F, E9180T, E9280F, M9600T, E9290F, M9650F ... they just made me stay on the phone for an hour and a half before they shared any info. I would just stay away from these; obviously they should be added to the recall list.

I would definitely hate to be someone getting something like this for Christmas, what a HUGE let down!!  And to think your warranty time for returning it would be over!!  Stay away from these duds ...and based on the technical support wanting the customer to build or rebuild their own computer, I would RUN to the nearest Dell department!  I have always had luck with them with customer service!  I have enjoyed my Dells, and I was just looking at the "pretty" picture and the offering that I thought HP had and let it temporarily sway me ... won't happen again.

[ehidalgo10]

I have exchange the model e9220y recently to fix the problem and the problem seems appear occasional when windows are in sleep mode and failed to wake up. I put windows in sleep mode for several time and I get to see the desktop instead of turn it off or restart. If this problems occur, I would have to discuss this with HP and have it fix. I have read all of your reviews and I did everything I can and I am not sure if there is a defect in the hardware.