HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Re: Pavilion a6750f Desktop - Brand new & already FREEZING (2928 Views)
Reply
Reply
Topic Options
fenster13 Student
Student
fenster13
Posts: 1
Registered: ‎02-02-2009
Message 1 of 3 (2,895 Views)
Report Inappropriate Content
Accepted Solution

Pavilion a6750f Desktop - Brand new & already FREEZING

‎02-02-2009 11:29 AM

I just got my a6750f, and I've already had weird freezing/hanging issues.  If I leave the computer on and the screen saver kicks in and runs for a while, when I move the mouse to get back working, the systems is frozen and I have to reboot.  I've already had the issue when transferring data from my old PC to the new one.  There's a large amount of data so I let the transfer run, and it essentially stops transfering data.  I try to cancel but the computer ends up freezing and I need to reboot.

 

Am I wrong, or should this NOT be happening with a brand new computer?!?!?

0
Reply
0
Please use plain text.
 
Provost Provost
Provost
erico
Posts: 18,673
Registered: ‎01-07-2009
Message 2 of 3 (2,967 Views)
Report Inappropriate Content

Re: Pavilion a6750f Desktop - Brand new & already FREEZING

‎02-03-2009 07:06 AM

Go into Control panel --> Power Options and change your power plan option to High Performance. please post your results. Some motherboards have issues with Windows Vista and sleep mode. Change the sleep option to never. Change Turn off display to never. These are also things that must be done if you also want to defrag a drive.


**Click on the White Kudos star on the bottom left if you would like to say Thanks.**
**Clicking the "Accept as Solution" option on a post that helps or solves your issue helps others googling for a solution to the same problem you are facing**

  Microsoft MVP 2013- Microsoft Windows Expert - Consumer
Reply
Please use plain text.
 
Techian Top Student
Top Student
Techian
Posts: 9
Registered: ‎02-03-2009
Message 3 of 3 (2,928 Views)
Report Inappropriate Content

Re: Pavilion a6750f Desktop - Brand new & already FREEZING

[ Edited ]

‎02-03-2009 11:32 PM - edited ‎02-03-2009 11:35 PM

Yes a brand new computer should not be locking up in theory.

 

You see what i did there " in theory "

 

However a multitude of things can cause a system to hang.

 

The most likely supsects tend to be RAM, Motherboards and infected files.

 

Which I have noticed in your post you have started transferring files across. Are you running appropriate virus scanning software?

Have you attempted to run the HP Diagnostic tools provided at Bootup?

 

Basically to diagnose your problem we require a few more details.

Message Edited by Techian on 02-03-2009 11:35 PM
---------------------------------------------------
Look after the people, who look after you. The Kudos button doesn't bite, I promise you.
Reply
Please use plain text.