HP Support Forums
Join in the conversation.
09-07-2009 07:32 PM - edited 09-07-2009 07:35 PM
Had my HP Pavilion d5400t desktop for a few months now and never touched the delivered power settings, which I later learned set the computer to automatically enter hibernate mode after 15 minutes.
For months, I've simply moved the mouse or touched a key on the keyboard to end the hibernation mode and wake up the computer.
Suddenly, today whenever the computer enters the automatic hibernate mode and I try to start using it again, the computer is unresponsive to me moving the mouse or touching the keyboard. The power light on the desktop tower is illuminated with an orange color (the typical color when the machine is in hibernation mode), but nothing I do can force it to release from hibernation.
Spoke once to HP support and the technician had me adjust the advanced power settings and set the "Hard Disk Powerdown" option to never shut the hard disk down. The default settings, which were never touched, and had been working fine for months, were set to power down the hard drive after 20 minutes.
So, I changed these settings and then left the computer for the 15 minutes to hibernate, moved the mouse and the computer woke up. Success for now. Then I did a few things on the computer, left it for about an hour, came back to the computer, moved the mouse, touched the keyboard - nothing. Issue still unresolved.
I'm now on with another technician at HP trying to run a system restore on Windows to a day or two prior to see if something installed or changed may have caused this problem.
The only change made in the last day was a Java 6 update that installed prior to these issues. Not sure what that has to do with these hardware problems, but we will try the restore first and go from there.
Anyone else have this problem and have a fix?