Pavilion elite e9180t Freezes

[kbrod1]

You were right!! I called tech support and they said they would immediately ship me the new  mother board and have someone come over to my home to install on my computer. They are aware of this problem and stated that when they hear of this problem they have been instructed to not go through the usual restore procedures but to just replace the board. I've benn using for 2 days now and no problems at all. Now I finally have a computer that is working the way I envisioned it would and should.

[Macks]

Hi all,

I also have been having blue screen problems with my e9180t.  I recently wiped everything of my HDD, flashed the BIOS to the latest version (5.27), and reinstalled Windows 7 fresh to see if that would fix it, but still have problems, most recently getting a MACHINE_CHECK_EXCEPTION.  I contacted HP support yesterday and they suggested that I try reseating my RAM and running the SMART Support tests on my HDD; after the tests passed I replied to customer support and this morning I received an email stating that a shipping container for my PC is on its way to my house.

I am assuming that I have the same mobo that others have had problems with; PC Wizard 2010 shows it as:

Manufacturer :    PEGATRON CORPORATION
Product :    TRUCKEE
Version :    1.04

I'm curious if anyone knows what HP is replacing this motherboard with.  Also, assuming that they are going to replace the motherboard, should I expect all of the data on my HDD to be erased when I get my PC back or should it remain intact?

Thanks in advance for any help/advice.

[Jackshoot]

I believe the replacing of the motherboard should not affect what you have in the hard disk. But, just in case, I would back up as much as you can on an external hard disk. Also, make sure you have System Recovery Disks made already. Make an image disk of what you have in your hard disk. The last two will be useful on other occasions.

[EdwardFairchild]

My e9180t went back in because of lockups and display card problems, including driver failures that sometimes recovered and not stopping the display card fan when the machine when to sleep. Although they did not say it, I think that they did something to my motherboard, if not replace it. Even though the Model Number said it was the same machine, it came back 1) Missing the address sticker that I had put inside the case; 2) With little pieces of scotch magic tape stuck to various parts of the case that I did not put there; 3) With the SIMMs shuffled so that the BIOS was only seeing 7GB of the 9GB there, because the single 1GB SIMM was not at the end; 4) With four different internal cables not connected; 5) With the serial number sticker on the side of the case with its corner up like it had been pried off of one case and put on another; 6) With the disk image of the operating system and the recovery partition as junk. Also the Recovery DVD's that I had created were bad, even though the process said it had terminated correctly and had done a verify of them. I screamed until HP sent me a good set of Recovery Disks for free. They originally wanted me to buy them to fix the problem!

I correctly reconnected two of the four cables. One was the antenna cable to the Wi-Fi card. which I did not catch because there was NO documentation about it anywhere. There was a funny little connector off the top of the Wi-Fi card that ran off up toward the corner where the Power Switch is located. I had thought that that might have been the antenna, but it apparently wasn't; I still don't know what it does. Actually the antenna wires connected to tiny bud connectors on the side of the card, which I had not even seen. In trying to get the Wi-Fi card running, they shipped me two replacement cards. The cards had no documentation of course. With the second replacement, they also included a new antenna. That alerted me to the problem and I found my antenna rolled up in the back of the case. When I got it attached to the original Wi-Fi card, it worked fine. The fourth cable is still disconnected. It goes to a tiny circuit card that lives behind the front case just under the HP light. Since nothing seems to not work, I have ignored it. After multiple calls to HP Support, they could not figure it out either.

I am not sure if they replaced the motherboard, but Belarc Advisor says that the PEGATRON CORPORATION TRUCKEE motherboard is now at version 1.04E01. Since you did not indicate the E01 after the 1.04, I don't know if that means that I have an update, or your program is just not including the ending. Unfortunately, I did not note the motherboard version before the Bench Repair to compare to.

Actually, the Bench Repair that I sent it back for did not correct the lockups, although it did fix the not-turning-off-while-sleeping problem. The lockups were corrected by downloading a more recent driver for the NVIDIA 920 display card from the NVIDIA web site. After that, I had three driver failures, but no lockups. Since then both Microsoft and HP have downloaded more recent updates to the driver than the one I downloaded from NVIDIA, and the HP update also upgraded the BIOS of the card.

I hope that your bench repair goes better than mine. HP support tried to be helpful, but they seemed to be in an information void about some of the details just as I was. Since the shake out, though, I have been generally happy with the zip of the machine and the 27-inch monitor I ordered.

I am a fairly technical user. Really, my only concern now is what are the poor non-technical users of this line of computers doing?

[Macks]

---

EdwardFairchild wrote:

I am not sure if they replaced the motherboard, but Belarc Advisor says that the PEGATRON CORPORATION TRUCKEE motherboard is now at version 1.04E01. Since you did not indicate the E01 after the 1.04, I don't know if that means that I have an update, or your program is just not including the ending. Unfortunately, I did not note the motherboard version before the Bench Repair to compare to.

---

Well, I can tell you that I just ran the Belarc Advisor on my e9180t with the original motherboard (pre-repair) and it reads:

Board: PEGATRON CORPORATION TRUCKEE 1.04

I don't see the E01 at the end of mine, so it appears that they replaced your mobo.

[kl104520]

my computer freezes EVERYTIME i turn on, Its so frustrating, i can't believe i bought this from HP, worst decision ever! i give up all HP products. I can't believe I paid so much for this piece of shxt.